Melissa Middendorp Email and Phone Number
Crystal Lake, IL, US
Melissa Middendorp's Location
Crystal Lake, Illinois, United States, United States
Melissa Middendorp's Contact Details
Melissa Middendorp work email
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Melissa Middendorp personal email
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Melissa Middendorp phone numbers
About Melissa Middendorp
With over 15 years of experience in project management and a certification in Scrum Product Owner (CSPO), I am a professional who can successfully lead and deliver IT and business projects across various domains and methodologies. My passion is to help organizations achieve their strategic goals through business transformation, PMO, and process improvement initiatives.As a Project Manager, I have managed to lead technology teams through significant transitions, such as acquisitions, system implementations and integrations. My expertise in streamlining processes and enhancing technology aligns with the core competencies required for successful project management. Leading teams on a global and national scale, ensuring project delivery meets deadlines, and maintaining stakeholder satisfaction are critical skills that highlight my leadership and strategic vision. Additionally, my capacity to drive organizational change management is essential in today’s dynamic business environment.
Melissa Middendorp's Current Company Details
Melissa Middendorp Work Experience Details
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Sr Project ManagerMatrix ResourcesCrystal Lake, Il, Us
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Senior Project ManagerZurich North America Sep 2024 - PresentSchaumburg, Il, Us -
Sr ManagerDbv Solutions Jan 2024 - Aug 2024• The client has grown significantly through acquisitions and has chartered the operational transformation project to establish consistent technologies, workflows, Standard Operating Procedures (SOPs) and tools.• Client has chartered a strategic transformation initiative• Project Launch & Agency System Selection• Workflow Design and System Gap Analysis• Manage Conversion, Pre-Pilot & Pilot• Deployment Planning & National Rollout• Program Governance• Approach Project Launch & Agency System Selection• Program Management Support, Risk Management, Change Management Analysis, Change Management Design, Change Management Deployment, Deployment Planning -
Sr Project ManagerSedgwick Mar 2023 - Oct 2023Us• Led bimonthly strategic meetings with stakeholders and senior leadership to align project goals and priorities.• Utilized Changepoint PPM Tool for project initiation, ensuring alignment with the PMO’s strategic direction.• Collaborated with Solution Architects and Business Analysts to establish project conversion timelines.• Led project kickoff meetings, fostering collaboration between BAs, SAs, and stakeholders.• Utilized Smartsheet to manage detailed Waterfall project plans, resource allocation, timelines, and the RAID Log.• Conducted daily standup meetings to monitor progress, provide leadership and address project impediments.• Managed comprehensive project plans using Smartsheet, overseeing resource allocation and maintaining RAID Log.• Partnered with the PMO to develop initial project estimates, assessing resource needs and associated costs.• Coordinated with cross-functional teams to procure level-of-effort estimates, ensuring accurate project forecasting.• Oversaw change management processes, adapting to project evolution and shifting requirements.• Implemented risk management strategies, proactively identifying and mitigating project risks. -
Sr Project ManagerBmo Jun 2022 - Dec 2022Toronto, On, Ca• Spearheaded Acquisition project, overseeing the Commercial - Technology, Process, and Data Lines of Business leveraging Waterfall and Agile.• Acted as a conduit between stakeholder, program manager and project managers, ensuring adherence to program standards.• Engaged stakeholders to foster alignment and secure their active participation in project initiatives.• Conducted status meetings with LOB Leads to review workstream progress, identify risks, issues, and remove obstacles.• Provided program leadership to LOB Leads, maintaining transparency, timely updates and informed decision-making.• Collaborated with project teams to confirm operations were conducted within established methodologies.• Escalated critical blockers and high-risk items to the Program and Integration Management Office for resolution.• Partnered with management to collect and interpret operational data, informing strategic decisions.• Developed change management strategies aimed at reducing costs, increasing revenue, and enhancing operational efficiency (ADKAR).• Consulted with staff to anticipate and manage resistance, ensuring a supportive environment for change initiatives.• Work with teams and stakeholders to provide contingency planning.• Designed communication and training plans to support seamless implementation of new processes and systems.• Assisted in the organizational restructuring to optimize the project’s effective implementation.• Monitored and reported on the implementation progress, providing regular updates to leadership. -
Sr. Manager (Consultant)Marsh Mclennan Apr 2021 - Mar 2022New York, Ny, Us• Development of standardized internal processes and workflows, enhancing efficiency and consistency across eleven regions and business units leveraging Visio.• Created comprehensive Standard Operating Procedures (SOPs) to document and streamline existing procedures.• Identify, quantify and manage risk exposure to help the business make informed decisions and manage the risk of potential losses.• Elevated technology-related processes by refining software development practices, IT operations, and other tech-driven workflows.• Formulated Change Management Strategy and Plan, laying the groundwork for seamless organizational transitions.• Guided team of subject matter experts (SMEs) and senior leaders in delineating current and future operational states for all business units.• Delivered a project plan to oversee the request for proposal, vendor selection, and pilot phases, ensuring meticulous management of each aspect.• Executed a gap analysis spanning eleven regions, pinpointing, and addressing discrepancies between current operations and targeted outcomes.• Facilitated the deployment of chosen solutions, guaranteeing a smooth transition for clients and vendors alike.• Delivered weekly updates and maintained a comprehensive RAID Log, providing transparency and up-to-date information on project health.• Compiled and presented detailed weekly reports to senior leadership and project teams, ensuring all workstreams remained on schedule. -
Senior Manager (Consultant)Assuredpartners Apr 2020 - Mar 2021Orlando, Florida, Us• Played a pivotal role in a major initiative to select and pilot a new Agency Management System (AMS).• Managed the Request for Proposal (RFP) process, ensuring AMS met organizational needs.• Identify, quantify and manage risk exposure to help the business make informed decisions and manage the risk of potential losses.• Led team of Subject Matter Experts to map out current and future operational processes across all business units.• Developed a comprehensive project plan covering RFP and pilot.• Facilitated discovery sessions with vendors, verifying their solutions aligned with company requirements.• Conducted gap analysis across all business units.• Crafted evaluation templates to assess and compare vendor offerings during the selection phase.• Contributed to key project phases, including Conversion, Pre-pilot, and Pilot Go-live, supporting client and vendor.• Aided in the Deployment Planning and execution of a National Roll-out across seven regions.• Generated detailed and executive-level status reports on a weekly basis.• Collaboratively designed Change Management Plan and associated documentation, to facilitate a smooth transition.• Oversaw the RAID log, proactively managing risks, assumptions, issues, and dependencies throughout the project.• Supported the client in managing User Acceptance Testing (UAT), ensuring system functionality met user expectations and requirements. -
Sr Project ManagerAllstate Dec 2018 - Feb 2020Northbrook, Il, Us• Skillfully coordinated workstreams involving internal resources (Compliance, Legal, Technology) and external vendors to ensure the project’s completion by the mandated date.• Partnered with the Privacy Team and the Program Director to identify and assess possible risks.• Evaluated the gravity of each risk by considering its impact (both upstream and downstream) demonstrates a thorough approach.• Collaborated with the Privacy Team to develop risk management controls and systems shows your commitment to compliance.• Managed cross-functional teams across Agency Solutions, Marketing, HR, Enterprise Solutions, Claims, IT, and Investments to ensure compliance with state privacy laws (CCPA) and achieve business objectives.• Coordinated both internal and external resources, identifying and addressing risks and issues at the program and project levels.• Partnered with external vendors and business and technology leads to manage sprints, delivering application remediation on time and within budget.• Fostered strong, influential relationships between Allstate’s various business, technology, and external vendors.• Met complex program milestones efficiently, maintaining strict adherence to timelines and budget constraints.• Prepared comprehensive weekly reports on project, program, and governance, providing valuable insights to teams and leadership.• Supported the Global Privacy Director and the privacy team in all facets of the State Privacy Laws Program, including the scheduling and management of global training and awareness initiatives for agency sites. -
Pmo Project / Program ManagerDiscover Financial Services Jun 2017 - Dec 2018Riverwoods, Il, Us• Managed a diverse portfolio of technology and business projects from inception to completion.• Successfully led the system development life cycle and rollout for HR technology software systems, to enhance organizational efficiency. o Integration with Alight Solutions, BIG (background investigation sunsetting Sterling), PeopleFluent (Talent Acquisition) and WorkDay. o Oversee and manage unit testing and integration testing.• Partnered with compliance team to manage compliance projects GDPR (data privacy project). • Identified and provided oversight for business, compliance, legal, and technology gaps.• Developed a system support portal to manage internal technology issues, providing metrics and oversight.• Conducted annual PMO planning sessions to align project objectives with organizational goals.• Created and maintained annual Program/Project Roadmap and Resource Planning, ensuring strategic resource allocation.• Assessed project risks and developed mitigation strategies to minimize impact throughout the project lifecycle.• Fostered positive relationships with all project stakeholders, senior leadership, third-party vendors, and managed communications across teams.• Create and maintain annual Program/Project Roadmap and Resource Planning. -
Bsd Pmo Project Manager (Client Service Operations)Gallagher Oct 2013 - Mar 2017Rolling Meadows, Il, Us• Directed the implementation and rollout of AJ Gallagher’s offshore billing system, ensuring operational efficiency and accuracy.• Oversaw the implementation of customized Epic forms for thirty specialized projects, enhancing project management capabilities.• Developed integration system process flows, business process model and notation (BPM) plans, and data mapping diagrams, facilitating the integration between Epic and SurePath based on stakeholders’ specifications.• Managed a nationwide data integrity/clean-up project, preparing for the implementation of Epic across more than 90 agencies.• Effectively communicated project plans and progress to key stakeholders, including project contributors, business, operational, and technical resources.• Crafted detailed work plans, allocated resources, and established timelines, contributing to the project scope determination for AJG’s Brokerage Services Division’s implementation and integration projects.• Collaborated with business users, technical teams, database administrators, and testing teams to analyze, gather, and validate requirements through kickoff meetings and joint application design and planning sessions.• Developed program/project management templates in line with PMO best practices and standards, significantly improving project visibility, tracking, and status reporting. -
Global Pmo Project ManagerBaxter Healthcare Mar 2013 - Sep 2013Deerfield, Illinois, Us• Provided coaching and guidance to site subject matter experts on defining their individual site intersection point process flows, based on a global standard CCM process.• Developed project plan and manage issues and risks for global Trackwise system deployments (EMEA).• Followed standardized SDLC, quality validation processes and application processes.• Managed risks which arise during the project, ensuring they have the appropriate mitigation and contingency plans.• Managed business projects to ensure compliance, quality and regulations were being met.• Provided ongoing project communications to all stakeholders.• Assisted in the development of system documentation and training / job aid materials.• Lead weekly Support Calls post deployment and escalate urgent issues. -
It/Business Process ManagementSears Holdings Jul 2010 - Aug 2012Chicago, Il, Us• Defined the PMO SDLC process, establishing phase gating and tailoring it to fit various methodologies (Waterfall, Agile, etc).• Worked collaboratively with multiple teams to successfully implement ITIL framework.• Worked closely with offshore vendor to establish and ensure best practices and industry standards.• Initiated and monitored change requests and communicated project status to the appropriate project stakeholders.• Managed risks which arise during the project, ensuring they have the appropriate mitigation and contingency plans.• Provided ongoing project communications to all stakeholders.• Developed implementation methodologies and supporting documentation for new product lines.• Regularly participated in process improvement initiatives to continually improve metrics and methodologies.• Designed and implemented Change Control process congruent with a new Statement of Work initiative. -
Sr Pmo Program / Project Portfolio SpecialistVolkswagen Of America, Inc Nov 2007 - Oct 2009Reston, Virginia, Us-Provided oversight to ensure projects are in compliance with established PMO standards.-Standardized project management processes, tools, documentation, and templates and provided training.-Monitored project portfolios to ensure timely updates and performance reporting process.-Improved project management capabilities, knowledge, competence, and skills.-Provided up-to-date portfolio-level status reporting to steering committee, executive management and stakeholders.-Provided project management guidance, training, tools, and techniques to project managers.-Reviewed all project score cards for accuracy and completeness prior to Business Projects Committee meetings.-Conducted post project reviews, lessons learned, and performance score cards.-Implemented continuous improvement to the overall project management processes.-Worked with Finance Manager to monitor portfolios and reconcile as deemed necessary.-Managed project/program portfolios and report status and escalated issues to executive management as required. -
Eloyalty (03/07-11/07) Consultant (Client-Allstate)Eloyalty Mar 2007 - Nov 2007Austin, Tx, Us-Worked collaboratively with PMO Director and Accenture team to establish PMO standards and processes for Change Management, Issue & Risk Management, project status reporting, Onboarding and Off-boarding.-Developed standardized escalation process.-Created and managed PMO SharePoint site.-Developed, maintained and managed program and project portfolios.-Tracked and reported program and portfolio performance to the PMO Executive Team.-Implemented process improvements. -
Pmo MgrTicketsnow.Com Nov 2005 - Oct 2006- Managed project/program portfolios and reported status to the to the Business, Stakeholders and Steering Committees-Provided project metrics for Executive Management-Provided quarterly project dashboard reporting to Executive Steering Committee-Assisted with implementing Enterprise Project Prioritization committees- Created and documented RFP Process- Managed PMO PPM tool selection project- Managed and coordinated work across the enterprise by utilizing Project Server- Conduct post project reviews, lessons learned, and performance score cards
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Pmo Senior AnalystVolkswagen Of America, Inc Oct 2004 - Nov 2005Reston, Virginia, Us-Reported to Quality Assurance Director. Responsible for conducting quality and compliance checks on all projects and conducting project closeout reviews.-Conduct quality / compliancy checks on all projects throughout the SDLC-Identify project risks and gaps in SDLC documentation-Conduct project closeout reviews to validate approvals and ensure all project documentation is secure-Conduct compliancy checks on all change control requests-Monitor change control and communicate project status to stakeholders and management-Monitor project status and communicate to stakeholders and management-Identify process and improvements for the Process Management Lifecycle-Complete FDIC compliance gap analysis-Complete IT internal audits and identify gaps and follow up on external audit findings
Melissa Middendorp Skills
Visio
Ms Project
Sharepoint
Business Objects
Pmbok
Access
Project Server
Itil
Websphere
Microsoft Excel
Powerpoint
Microsoft Word
Sdlc
Pmo
Process Improvement
Project Portfolio Management
Business Process
Cross Functional Team Leadership
Project Management
Analysis
Risk Management
Software Documentation
Business Analysis
It Service Management
Information Technology
Process Management
Business Process Improvement
Quality Assurance
Software Implementation
Waterfall
Software Development
Business Process Mapping
Training
Change Management
Management
Leadership
Consulting
Program Management
Microsoft Project
Agile Methodologies
Enterprise Software
Team Leadership
Melissa Middendorp Education Details
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Mchenry County CollegeNursing & Computer Science -
Crystal Lake South High SchoolDiploma
Frequently Asked Questions about Melissa Middendorp
What company does Melissa Middendorp work for?
Melissa Middendorp works for Matrix Resources
What is Melissa Middendorp's role at the current company?
Melissa Middendorp's current role is Sr Project Manager.
What is Melissa Middendorp's email address?
Melissa Middendorp's email address is me****@****ate.com
What is Melissa Middendorp's direct phone number?
Melissa Middendorp's direct phone number is (224) 948*****
What schools did Melissa Middendorp attend?
Melissa Middendorp attended Mchenry County College, Crystal Lake South High School.
What skills is Melissa Middendorp known for?
Melissa Middendorp has skills like Visio, Ms Project, Sharepoint, Business Objects, Pmbok, Access, Project Server, Itil, Websphere, Microsoft Excel, Powerpoint, Microsoft Word.
Who are Melissa Middendorp's colleagues?
Melissa Middendorp's colleagues are Regina Chivasa, Julio Fajardo, Mayuresh Kadam, Samuel Oluwaseyi, Shailesh Bera, Kim Burian, Ejaz Lashari.
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