Melissa Mims Email and Phone Number

Create marketing campaigns to increase business Perform business and cost analysis; analyze market segment Develop marketing and sales communication strategies Train staff in customer service best practices Provide management with feedback Help company establish brand recognition

Made sure campaign had financial resources to deliver mission Aligned communication/media and advocacy activity to engage support Ensured fundraising strategies and proactively exceeded goals

• Increased membership by 20% over previous year to date Recruited, retained, and motivated diversity through effective programming Merged relationships between parents, teachers and Board of Education Organized and planned programs for the county Conducted training for all County officers Served as a liaison between the Superintendent and PTA Presidents

Oversee and manage over 1.2 million dollars of physical assets and physically oversee the orchestration of all day-to-day maintenance of those assets.Plan, assign and direct work; appraise and document performance Reward and coach employees; address customer complaints and partner with personnel to resolve problemsConduct daily meetings to improve sales, retention, morale and areas of opportunityPrepare and implement fleet, marketing, employee and sales plans Identify, prospect and conduct lead management and establish business to business relationships to foster increased marketing and sales.Resolve various common to complex problems with latitude for initiative, independent judgment and decision makingSupervise and manage 10 direct reports and over 25 indirect reports Lead customer service efforts that achieve 82% completely satisfied customersCreate and implement processes for providing feedback, maintaining consistency and efficiency of the internal processes, weekly, & monthly Evaluate employees via monthly and yearly reviews via progress reports and annual reviews Plan and schedule workflow to meet rigid project deadlinesDefine operating objectives and training plans to meet short and long term goals Supervised others by assigning/directing work; conducts employee evaluations, staff training development, appropriate disciplinary/corrective actions, hiring/ termination recommendations, etc.Evaluate, analyze and provide coaching and feedback to employeesMentored several employees

Completed daily tracking, attendance, evaluations, retention and any continuous improvement initiativesOversaw day to day operation in managers absenceConducted morning pep rallies to increase daily salesIncreased companies fleet growth by 6%Management Assistant Provided outstanding customer service to approximately 1000 plus internal and external customers per month

Organized branch marketing calendarScouted area for new businessDeveloped relationship with business sector to increase branch revenue

Made “Top Performers Club”Sold an average of 135% in package salesLanded branch largest Corporate Account in one month timeframeRepresentative for Women’s Focus GroupRepresentative for the Diversity Focus Group