Melissa (Misty) Wright Email & Phone Number

West Des Moines, Iowa, United States

Urbandale, Iowa, United States

• Sort, fulfill, and compile new business life insurance packets for multiple clients, including ownership of one client.• Mail policy packets and ID cards to clients, maintaining a client imposed 5 day turnaround time (Average 350-400) packets mailed per day.• Reduced data incidents (mis-mailing of client information) from 20 per year to 0, which increased client satisfaction and eliminated fees paid to the client.• Cross-trained to support other members of the team in order to… Show more • Sort, fulfill, and compile new business life insurance packets for multiple clients, including ownership of one client.• Mail policy packets and ID cards to clients, maintaining a client imposed 5 day turnaround time (Average 350-400) packets mailed per day.• Reduced data incidents (mis-mailing of client information) from 20 per year to 0, which increased client satisfaction and eliminated fees paid to the client.• Cross-trained to support other members of the team in order to support during team member’s absence or times of high volume.• Systems used: DocView, Workbench, Outlook, Windows 10 and other systems to verify information and to generate policies.• Worked in-house during the Pandemic to ensure there was no delay in policy issuance and delivery Show less

Clive, Iowa, United States

• Operated checkout lane including cash register, barcode scanner, and merchandise belt. • Organized merchandise according to the store’s guidelines.• Increased safety of guests by maintaining Menards’ Covid-19 cleanliness guidelines in both my work station and the front end service area.

Urbandale, Iowa, United States

• Transcribed correspondence, reports, and interviews between claims personnel and insureds.• Created an Audit Database to improve inventory management and reporting accuracy of audits assigned to vendors.• Processed and billed audits by reviewing audit reports, contacting insureds to verify correct insurance information and validating data for proper billing codes.• Implemented invoice procedures for payment, decreasing payment processing time by 84% (processing time went from 3… Show more • Transcribed correspondence, reports, and interviews between claims personnel and insureds.• Created an Audit Database to improve inventory management and reporting accuracy of audits assigned to vendors.• Processed and billed audits by reviewing audit reports, contacting insureds to verify correct insurance information and validating data for proper billing codes.• Implemented invoice procedures for payment, decreasing payment processing time by 84% (processing time went from 3 days to 4 hours).• Saved CWG an average of $11,000/year by taking over the Unit Stat Reporting to NCCI and achieving an annual on-time/accuracy rating of 98+%.• Contributed to the company goal of returning all phone and email inquiries within 24-hours.• Oversaw the issuance of approximately $320,000 of Dividend Payments per month in accordance with the company's guidelines. Show less

Des Moines, Iowa, United States

• Operated checkout lane including cash register, barcode scanner, and merchandise belt. • Unloaded merchandise off delivery trucks, organized stock room and restocked departments.• Open and closed store according to Company guidelines, including safety measures and securing monies in the safe.• Priced merchandise, put up signage and maintained cleanliness of store and restrooms.

Earlham, Iowa 50072

• Responsible for updating the Student Database for K-8 student registration.• Completed required State Reports on a cash box for tuition and lunch money.• Issued lunch tickets and maintained reports of students qualifying for Reduced and Free Lunches.• Managed the database which included student grades and attendance records and issued Report Cards.• Scheduled Middle School student classes and home room assignments. • Maintained, distributed and documented prescription and… Show more • Responsible for updating the Student Database for K-8 student registration.• Completed required State Reports on a cash box for tuition and lunch money.• Issued lunch tickets and maintained reports of students qualifying for Reduced and Free Lunches.• Managed the database which included student grades and attendance records and issued Report Cards.• Scheduled Middle School student classes and home room assignments. • Maintained, distributed and documented prescription and OTC medicine provided to students and oversaw the Sick Room. Show less

Des Moines, Iowa

• Responsible for transcribing correspondence, legal documents and Iowa Code changes.• Worked in a support station as part of a four-person team to meet the clerical needs of several DNR departments, including typing, filing, ordering supplies, scheduling meetings and processing mail.• Responsible for issuing Stormwater Permits, including verifying payment, compliance with requirements and mailing out new and renewed Permits.

Associate Of Arts - Aa, Legal Administrative Assistant/Secretary

Hs Diploma, General Business

Activities and Societies: Track and Field (thrower), Softball, Volleyball, Basketball, FHA