Melissa Mitchell Email & Phone Number

Glasgow, Scotland

Responsible for managing a team of 5.Manager of injectables nurse, offering Botox, Fillers, and Scelerotherapy.Team meetings every morning to ensure my team know their target and how they are going to achieve this throughout the day.Regularly train my team on product and treatment knowledge, and selling techniques.Have monthly targets to achieve each month. Brought Obagi sales from £85 a month up to £700-£1000 a month.Retail sales consistently between 25-30% of clinic total each month.Work with Obagi, Epionce, Agera, and Dermaquest products.

Kelso, Scotland

Responsible for the merchandising of the store, all procedures and cashing up.Training my team on selling techniques and add on sales.Duties included creating work schedules, payroll and motivating the team,Capable of doing all manager duties which I was relied upon to do on a regular basis.Full responsibility during deliveries.

Spa, Salon and Gym Manager onboard the Island Princess and Holland America MS Prinsendam.Responsible for the complete operation of a professional 5 star spa.Most important part of managing the team was motivating them on a daily basis to ensure they hit and exceeded their demanding targets.Responsible for raising MS Prinsendam to second in the fleet of Holland America for Spa Revenue Generation.Led a team of 28 people from over 12 different nationalities.Weekly targets of at least $85,000 always met whilst in charge on the Island Princess.Led team training three times a week, covering product knowledge and solution sales.In charge of all appointment bookings and ensuring the spa was a friendly and enjoyable environment to work in.Extremely demanding working environment due to salary structure solely commission based.The teams retail percentage increased from 14% to 30% a week due to myself teaching them about our products and training them on how to sell them.

Spain

Svq3, Beauty Therapy

Higher, English