Melissa Mitchell Email & Phone Number

Australia

Melbourne, Victoria, Australia

In over 12 months working within the eCommerce division of Coles, I have worked on a range of projects and initiatives. During the first 12 months I was responsible for go-to-market communications and internal change activities to support the launch of the new Coles shopping and marketing platform – coles.com.au. Following the successful launch, I moved to.

Melbourne, Victoria, Australia

Working as the change and communications lead on a project to implement a new technology solution for the community organisations supporting the TAC L2P Project. This involved working with internal stakeholders as well as 58 external stakeholders across councils and not for profit organisations to understand their current ways of working and design.

Melbourne, Victoria, Australia

As part of a project team tasked with implementing a plan to reinstate mortgage repayments on the thousands of customers who had paused their repayments following the Covid pandemic, I was responsible for leading the change and communications activities. Activities included: stakeholder identification and management, change impact assessment and planning.

Melbourne, Australia

The Financial Crime Change Program was a high-profile, complex, multi-year program, with over 100 people working to implement multiple IT and business initiatives aimed at supporting NAB’s prevention of financial crime. As a Senior Change Analyst, my role was to identify business change impacts and develop change interventions, including training and.

Melbourne, Australia

Working as the Change Lead on the Finance Transformation Project, I was responsible for executing the change and communications strategy to support the outsourcing of a number of Energy Australia's Finance teams to India. I was also responsible for a number of smaller Technology and Government Mandated Initiatives, managing each project's communications.

Melbourne, Australia

Melbourne, Australia

The NPP was a large, Industry-led program that brings significant change to the banking sector. Along with many customer impacts, there were also significant internal change implications. Working as a Senior Change Analyst, I was responsible for identifying internal and external impacts and developing training, communication and procedural documents to.

Melbourne, Australia

I was employed as a Communications Manager in the early stages of the New Payments Platform Program. Primary responsibilities included developing a Program communication strategy aimed at raising the profile and awareness of the Program.

Melbourne, Australia

I was responsible for developing and implementing the internal and external communications strategy to advise members and employers of the legislative changes resulting from the Government’s Stronger Super reforms.

Melbourne, Australia

The aim of the Project was to remove over 200 of NAB’s legacy products from its portfolio and transition customers to on-sale products. We were required to contact all impacted customers to explain the precise nature of the change. This was a very complex and fast moving project, working on rolling mailings. It had a heavy IT component and it was.

Melbourne, Australia

As part of the “Customer Experience Team”, I worked within NAB’s Marketing and Brand division. Working in conjunction with a copywriting agency, my primary responsibility was to design, implement and embed NAB’s internal written and email guidelines. This also included developing a staff training program.

Melbourne, Australia

I was responsible for a number of small projects, aimed at enhancing business operations (such as investigating the use of email as a method of customer communication). I undertook many activities required across the lifecycle of a project, including: budget setting and updating, schedule management, risk management, change management, staff management.

Bachelor Of Business, Marketing

Diploma Of Project Management, Project Management