With over 20 years of expertise in account management, sales, and client experience, I am a results-driven leader with a passion for fostering growth and cultivating lasting relationships with high-value partners. My approach is rooted in listening to the voice of the customer, leveraging data-driven insights, and empowering teams to achieve their full potential.Prior to my current role, I served as Head of Client Experience at a health and wellness SaaS company, where I led a national team supporting a portfolio of $150 million in annual revenue. In this role, I focused on optimizing client satisfaction, driving user engagement, supporting a high- performing team, and ensuring seamless service delivery. This experience deepened my expertise in customer success and retention strategies, particularly within the health and wellness industry.As the Director of Sales at Stay Sojo, a premier provider of corporate housing and accommodations, I lead a $30M multi-channel sales portfolio. I created and oversee the sales division, driving strategy, execution, client retention, and team development. My leadership style emphasizes coaching, mentoring, and building high-performing teams while ensuring exceptional growth and customer satisfaction.I am deeply committed to values that inspire meaningful impact, including health and wellness, diversity and inclusion, servant leadership, and collaboration. By aligning these principles with the vision of Stay Sojo and our clients, I strive to create exceptional outcomes for all stakeholders.