- Manage front of office - maintaining a welcoming atmosphere, managing inquiries, and directing to appropriate departments.- Streamlined front desk operations with including sorting mail, answering phones, faxing, and scanning. - Assisting account managers with a variety of tasks including scanning documents, mailing, etc.

- Led a 20+ member high-performing sales team.- Conducted regular performance evaluations, offering constructive feedback, and coaching to enhance team and individual performance.- Collaborated closely with sales representatives, providing guidance on pitching techniques, negotiating deals to increase closing rates and customer satisfaction.- Cultivated and maintained strong relationships with 10-15 external partners. - Utilized strong analytical skills to review monthly data trends to identify performance patterns and drive strategic initiatives that consistently exceeded departmental goals.

- Identified process improvement and automation opportunities in the both the referral and offer management system.- Streamlined sales files and data management systems, enhancing reporting accuracy and visibility for the sales team.- Developed comprehensive training programs for new sales employees, covering product knowledge, sales techniques, and best practices, reducing onboarding time and improving sales efficiency.

- Oversaw and optimized client loan referral out process, collaborating with relevant teams for smooth transitions and high customer satisfaction.- Established and maintained a comprehensive referral data database, generating detailed reports and insights for improved performance visibility and strategic planning.- Addressed client data, referral processes, and partner communication issues promptly, ensuring high-quality placements and improved client satisfaction.- Mentored and coached team members, increasing employee engagement, job satisfaction, and overall team productivity.- Assisted placement's team's migration from HubSpot to Salesforce, developing new processes and strategies for department's daily flow.

- Quickly adapted to a new industry and role – learning team role in an expedited time frame. - Streamlined and managed the referral out process for declined loans, engaging efficiently with 10-12 outside loan partners. - Meticulously evaluated and processed over 30 daily client data entries, ensuring accuracy and attention to detail in the referral process.- Utilized Salesforce, Excel, and email communication to expedite referral operations, maintaining seamless communication with external partners.- Created and maintained an organized, up-to-date database of client information and referral interactions, improving data accessibility and operational efficiency.

- Meticulously proofreads and skillfully copy edits Alabaster texts, ensuring flawless publications and maintaining a consistently high standard of quality.- Diligently reviews grammar, spelling, layout, and design elements to guarantee polished and professional deliverables.

- Led InterVarsity program at Cal State Northridge (IVCSUN) for 6 years, driving exponential growth and engagement. - Diversified student leadership team and chapter, empowering Black, Latino, International, low-income students, and athletes through targeted programs.- Crafted captivating curricula and lead dynamic small group discussions for enriching student experiences in both personal and leadership development.- Directed and created impactful student retreats - focusing on leadership formation and instilling purpose and direction in students' lives.- Mentored and coached intern in fundraising and professional development.- Pioneered creation and organization of comprehensive leadership development database, providing tools and resources for the entire InterVarsity Southern California Region.

- Spearheaded transformative growth of the IVCSUN chapter by developing a compelling vision and comprehensive strategy that resulted in increased membership and engagement.- Cultivated a strong sense of community, diversity, and leadership development within the student body through targeted initiatives such as dynamic campus outreach and inclusive small group activities. - Empowered student leaders through the design and implementation of impactful leadership development programs, fostering essential life skills, recruitment acumen, and spiritual growth among participants.- Mentored and guided incoming interns on successful fundraising techniques, including effective donor cultivation and proficient budget management, leading to enhanced financial support for the organization.- Managed various social media platforms and the official website (Weebly, Instagram, Twitter, Snapchat, and Facebook), leveraging these tools to significantly expand the organization's online presence and influence.

- Streamlined front desk operations with efficient office organizational strategies, optimizing mail, phones, faxing, and scanning while ensuring a professional client greeting.- Exhibited exceptional multitasking by assisting business managers, providing proactive administrative support for smooth operations.- Maintained a welcoming atmosphere, leaving a positive impression on clients, managing inquiries, and directing to appropriate departments.- Demonstrated strong problem-solving skills, promptly resolving administrative issues for a seamless experience for staff and clients.

- Developed engaging and comprehensive instructional units focusing on reading comprehension and writing strategies for 7th-grade language arts students.- Actively participated in various collaborative meetings, teacher workdays, and staff development days, fostering a supportive and cohesive school community.- Employed diverse and inclusive teaching techniques, such as think-pair-shares, charades, drawings/artwork, and teacher modeling, to effectively support ELL and IEP students in their learning journey.

- Managed marketing office efficiently, overseeing customer service, reception, data entry, filing, and procurement tasks.- Created captivating multimedia projects (PowerPoint, video surveys, posters, photography) to enhance college marketing.- Provided exceptional daily customer service in Campus Dining for a positive patron experience.- Proficiently handled administrative tasks using Microsoft Office tools, Photoshop, and InDesign to support marketing initiatives.