Melissa Montecuollo Email & Phone Number

Los Angeles, California, United States

- Manage front of office - maintaining a welcoming atmosphere, managing inquiries, and directing to appropriate departments.- Streamlined front desk operations with including sorting mail, answering phones, faxing, and scanning. - Assisting account managers with a variety of tasks including scanning documents, mailing, etc.

- Led a 20+ member high-performing sales team.- Conducted regular performance evaluations, offering constructive feedback, and coaching to enhance team and individual performance.- Collaborated closely with sales representatives, providing guidance on pitching techniques, negotiating deals to increase closing rates and customer satisfaction.- Cultivated and maintained strong relationships with 10-15 external partners. - Utilized strong analytical skills to review monthly data trends to identify performance patterns and drive strategic initiatives that consistently exceeded departmental goals.

- Identified process improvement and automation opportunities in the both the referral and offer management system.- Streamlined sales files and data management systems, enhancing reporting accuracy and visibility for the sales team.- Developed comprehensive training programs for new sales employees, covering product knowledge, sales techniques, and best practices, reducing onboarding time and improving sales efficiency.

- Oversaw and optimized client loan referral out process, collaborating with relevant teams for smooth transitions and high customer satisfaction.- Established and maintained a comprehensive referral data database, generating detailed reports and insights for improved performance visibility and strategic planning.- Addressed client data, referral processes, and partner communication issues promptly, ensuring high-quality placements and improved client satisfaction.- Mentored and coached team members, increasing employee engagement, job satisfaction, and overall team productivity.- Assisted placement's team's migration from HubSpot to Salesforce, developing new processes and strategies for department's daily flow.

Woodland Hills, Ca

- Quickly adapted to a new industry and role – learning team role in an expedited time frame. - Streamlined and managed the referral out process for declined loans, engaging efficiently with 10-12 outside loan partners. - Meticulously evaluated and processed over 30 daily client data entries, ensuring accuracy and attention to detail in the referral process.- Utilized Salesforce, Excel, and email communication to expedite referral operations, maintaining seamless communication with external partners.- Created and maintained an organized, up-to-date database of client information and referral interactions, improving data accessibility and operational efficiency.

Greater Los Angeles Area

- Meticulously proofreads and skillfully copy edits Alabaster texts, ensuring flawless publications and maintaining a consistently high standard of quality.- Diligently reviews grammar, spelling, layout, and design elements to guarantee polished and professional deliverables.

- Led InterVarsity program at Cal State Northridge (IVCSUN) for 6 years, driving exponential growth and engagement. - Diversified student leadership team and chapter, empowering Black, Latino, International, low-income students, and athletes through targeted programs.- Crafted captivating curricula and lead dynamic small group discussions for enriching student experiences in both personal and leadership development.- Directed and created impactful student retreats - focusing on leadership formation and instilling purpose and direction in students' lives.- Mentored and coached intern in fundraising and professional development.- Pioneered creation and organization of comprehensive leadership development database, providing tools and resources for the entire InterVarsity Southern California Region.

Northridge, Ca

- Spearheaded transformative growth of the IVCSUN chapter by developing a compelling vision and comprehensive strategy that resulted in increased membership and engagement.- Cultivated a strong sense of community, diversity, and leadership development within the student body through targeted initiatives such as dynamic campus outreach and inclusive small group activities. - Empowered student leaders through the design and implementation of impactful leadership development programs, fostering essential life skills, recruitment acumen, and spiritual growth among participants.- Mentored and guided incoming interns on successful fundraising techniques, including effective donor cultivation and proficient budget management, leading to enhanced financial support for the organization.- Managed various social media platforms and the official website (Weebly, Instagram, Twitter, Snapchat, and Facebook), leveraging these tools to significantly expand the organization's online presence and influence.

Los Angeles, California, United States

- Streamlined front desk operations with efficient office organizational strategies, optimizing mail, phones, faxing, and scanning while ensuring a professional client greeting.- Exhibited exceptional multitasking by assisting business managers, providing proactive administrative support for smooth operations.- Maintained a welcoming atmosphere, leaving a positive impression on clients, managing inquiries, and directing to appropriate departments.- Demonstrated strong problem-solving skills, promptly resolving administrative issues for a seamless experience for staff and clients.

- Developed engaging and comprehensive instructional units focusing on reading comprehension and writing strategies for 7th-grade language arts students.- Actively participated in various collaborative meetings, teacher workdays, and staff development days, fostering a supportive and cohesive school community.- Employed diverse and inclusive teaching techniques, such as think-pair-shares, charades, drawings/artwork, and teacher modeling, to effectively support ELL and IEP students in their learning journey.

San Luis Obispo, California Area

- Managed marketing office efficiently, overseeing customer service, reception, data entry, filing, and procurement tasks.- Created captivating multimedia projects (PowerPoint, video surveys, posters, photography) to enhance college marketing.- Provided exceptional daily customer service in Campus Dining for a positive patron experience.- Proficiently handled administrative tasks using Microsoft Office tools, Photoshop, and InDesign to support marketing initiatives.

Credential, Single Subject English Credential

B.A., English Literature

Activities and Societies: InterVarsity Christian Fellowship Student Leader