• Serve as the first point of contact for operators' inquiries through calls and emails, providing timely and accurate information related to recruiting, onboarding, background checks, and ATS questions.• Assist operators in navigating the recruiting and onboarding process, providing guidance and clarification on procedures, requirements, and documentation.• Conduct thorough research and investigation to address operator inquiries, ensuring a comprehensive and accurate response is provided.• Collaborate closely with the HR team to stay updated on policies, procedures, and changes related to recruiting, onboarding, and background checks, ensuring accurate and up-to-date information is shared with operators.• Utilize the ATS to retrieve and update candidate information, troubleshoot technical issues, and assist operators with system navigation.• Document all interactions, inquiries, and resolutions in a detailed and organized manner, maintaining accurate records of operator communications and follow-up actions taken.• Identify recurring issues or patterns and proactively suggest improvements or solutions to enhance the HR Help Desk service.• Collaborate with cross-functional teams to escalate complex or urgent matters, ensuring timely resolution and operator satisfaction.• Stay up-to-date with industry trends, best practices, and regulations related to recruiting, onboarding, background checks, and HR technology, continuously enhancing knowledge and expertise.

• Plan and schedule in-person or phone interviews by contacting hiring managers, interviewers and candidates, schedule creation, space procurement, candidate travel, collection of interviewer feedback• Coordinate with Experience Hire Recruiters• Provide recruiters with feedback for each candidate• Utilize web-based Applicant Tracking System to maintain candidate data and reporting• Perform various administrative duties in relation to recruiting• Utilize effective communication and follow-through while acting as a dependable point of contact for candidates and hiring managers

• Responded to messages and inquiries from potential renters and used professionallistening and communication skills to promote quick and effective resolutions• Processed all repair requests in a quick and effective manner• Monitored timely receipt and reconciliation of rent collections in accordance withlease agreements• Performed background checks and verified employment for potential renters• Maintained properties so that they were presentable to current and future tenants

Provided professional support to Senior, VP Financial Advisor and identified andcommunicated with potential clients.• Managed client relationships and maintained confidential files and records• Assisted in completing essential paperwork and ensuring accuracy of all documents• Maintained calendar, answered phones, responded to emails and performed otheradministrative duties as needed