Significant experience with Financial Services clients in Wholesale Banking, Mortgage, and Insurance; also Retail and Supply Chain. Extensive experience with program strategy and execution, M&S integration, workforce transition, and process redesign.• Exemplary reputation for leading matrixed, cross-organization teams through complex programs• Problem solver adept at managing through ambiguity and change; strong partnering and relationship-building skills• Proactive and highly effective communicator of issues, risks, and challenges; effective manager of conflict • Known for building and sustaining long-term client relationships• By nomination, participated in firm-wide performance management development process re-design• Recognized for strong process skills, detail orientation, and ability to operate at all levels of the organization – project teams, partner teams, senior leaders, and executives• Provided formal coaching and execution of enterprise performance management process to 20+ employees, frequently sought out for informal coaching to colleagues and clients• Created, executed, and managed Community Involvement Strategy, aligning employees, firm interests, clients’ participation, and community needs into single plan• Current lead of the Culture of Care team for Charlotte market, significantly influencing firm-wide initiatives re: communications and employee experience

Leader of Program Management Office. Manage team and interacted daily with senior IT and business leaders. Designed and developed tools to support reporting of planned and active projects used by project office and senior leaders. Implemented SDLC documentation standards, project management methodologies, internal project review process.

Primary focus in Financial Services, secondarily in Telecommunications. Significant technology and business process experience in M&A and business process outsourcing.