Melissa Morr Email & Phone Number

Fort Wayne, Indiana, United States

Fort Wayne, In

➤ Ensuring the smooth operation of the entire relocation process, while aligning with leadership to ensure ongoing success.➤ Tripling business during tenure by providing support with sales, including client calls, and managing and filing RFPs.➤ Working as employee advocate and strategic business partner to develop and implement successful move strategies.➤ Attending industry trade shows, traveling throughout the US and China, promoting client services and company expansion.➤ Effectively and directly managing, training, and mentoring a top performing staff of 4 to 9 International Coordinators.➤ Developing aggressive but attainable business targets and goals for the team, driving consistent revenue growth.➤ Contracting and managing relations with ocean freight companies, NVOCC, air brokers, drayage, and LTL companies.➤ Managing a full desk of household good moves, promoting additional service options and negotiating agreement terms.➤ Successfully moving corporate shipments worldwide, including coordinating origin and destination agent rate schedules.➤ Managing financials and KPIs, including selecting and managing a portfolio of vendors and external service providers.➤ Proactively identifying and mitigating legal issues, such as duties/tax or customs clearance questions, working closely with our customs broker.➤ Providing a single point of contact for all move management activities and providing personalized, white glove service.➤ Working with HR and the client to develop a tailored relocations process and optimal employee move experience.➤ Coordinating with US Customs to arrange for clearance of shipments, and recognizing and resolving any problems.➤ Preparing, describing and submitting RFP’s, and soliciting bids from qualified contractors. ➤ On boarding and training new clients, while building long-lasting, mutually beneficial relationships.➤ Providing domestic crate and freight services.

Fort Wayne, In

➤ Strategically managed the movement of household good and pets for a large Pharmaceutical/Agricultural client along with Confidential Federal government employees, in which Federal background approval was required.➤ Established and managed relationships with freight forwarders and carriers for all international transportation of goods.➤ Prepared and provided quarterly forecasts to ocean freight partners to ensure uninterrupted service during peak seasons.➤ Handled the client bidding process and oversaw the packing of goods once awarded, as well as the movement of pets.➤ Effectively arranged for transportation via air or sea freight, as well as coordinated other items to be moved to storage.➤ Initiated projects and drove process improvements in the areas of ocean freight and domestic inbound transportation.➤ Provided support in gathering import/export documents, working with Customers Broker and officials for clearance.➤ Confirmed bookings and recorded itemized, detailed lists with a planned freight cost component for each shipment.➤ Managed the flow of all inbound and outbound containers from booking date to arrival, increasing customer satisfaction.➤ Ensured a cost-effective relocation, improving costs against initial quotes to increase profitability at every stage.➤ Challenged suppliers on time and expense overages, and aided client inquiries regarding estimated arrival of containers.➤ Arranged for delivery of goods, as well as scheduled and managed handyman services, electricians, and maid services.➤ Successfully supervised, trained, mentored a staff of 3 Move Coordinators.

International Freight Specialist – Prudential Real Estate & Relocation, Fort Wayne, IN – 2003 to 2011Planner –SIRVA, Fort Wayne, IN – 2001 to 2003Customer Service Watch Coordinator – SIRVA, Fort Wayne, IN – 2000 to 2001Senior International Traffic Coordinator – North American International, Fort Wayne, IN – 1995 to 1999International Traffic Coordinator – North American International, Fort Wayne, IN – 1989 to 1995Military Coordinator/Container Control – North American International, Fort Wayne, IN – 1987 to 1988Credit Clerk – North American Van Lines, Fort Wayne, IN – 1985 to 1987