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Melissa Rutledge Email & Phone Number
Director Service Delivery - CX Quality Assurance and Vendor Management
at
Gainwell Technologies
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✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Director Service Delivery - CX Quality Assurance and Vendor Management
Location
San Antonio, Texas, United States
Company size
Who is Melissa Rutledge? Overview
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Quick answer
Melissa Rutledge is listed as Director Service Delivery - CX Quality Assurance and Vendor Management at Gainwell Technologies, a with 10057 employees, based in San Antonio, Texas, United States. AeroLeads shows a matched LinkedIn profile for Melissa Rutledge.
Melissa Rutledge previously worked as Director Service Delivery - Operational Excellence, QA & Insights, and CX Vendor Management at Gainwell Technologies and Executive Director, Client Management at Usaa. Melissa Rutledge holds Masters, Organizational Management from University Of Phoenix.
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Email format at Gainwell Technologies
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Gainwell Technologies
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Profile bio
About Melissa Rutledge
“Your smile is your logo. Your personality is your business card. How you leave others feeling after an experience with you becomes your trademark.” ~Jay Danzie🔑Highly effective multidisciplinary, shared services leader leveraging extensive expertise to direct enterprise-wide business functions. Significant experience leading superior performing, geographically dispersed teams, and orchestrating the execution of critical and privileged transformation efforts across matrixed ecosystems. Skilled at leading the development and integration of multiple business programs, projects, and initiatives to consistently deliver tangible results and real value, improving processes, mitigating and managing risk, and building change resilience. Insightful systems thinker with demonstrated growth mindset and strong leadership agility. Astute at employing data-driven approaches to set and execute strategic direction, solve challenges, and develop talent, processes to foster a culture of continuous simplification, standardization, and automation.Areas of Expertise Include: 🔹 Program & Project Management (Agile & Waterfall) 🔹 Business Process Outsourcing 🔹 Employee & Customer Experience 🔹 Operational & Third-Party Risk Management 🔹 Strategic & Operational Planning 🔹 Business Continuity & Crisis Management🔹 Vendor Management (Category & Affiliate)🔹 Organizational Culture🔹 Change Management🔹 Digital / Technical Product Management
Current workplace
Melissa Rutledge's current company
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Gainwell Technologies
10 roles · 33 years
Melissa Rutledge work experience
A career timeline built from the work history available for this profile.
Director Service Delivery - Operational Excellence, Qa & Insights, And Cx Vendor Management
CurrentLead large enterprise programs and direct matrixed employee and third-party teams, and client experience verticals, driving strategic goals and operational objectives, delivering frictionless experiences and propelling a culture of prudent operational risk management and improvement. Drive superior performance sequencing, prioritizing, and managing program scope, schedule, and budget for critical transformation initiatives. Partnering across a business process service operation of 3500+ resources supporting 40+ clients innovatively shaping tomorrow, ensuring the delivery of superior client, provider, and member experiences today.
Apr 2023 - Present
Executive Director, Client Management
Led enterprise shared services' client management teams advising senior executives on delivery support strategies and services for the creation, delivery, and receipt of over 2 billion operational communications annually across all channels and serving 13 million customers. Partnered with stakeholders and suppliers to influence technology build/buy/ally decisioning and implementation, steering cross-functional efforts to plan, manage and execute modernization, migration, and integration efforts for multiple program portfolios.
May 2017 - Oct 2022
Director, External Partnerships And Vendor Relationship Management
Directed end-to-end delivery of customer experience in the contact centers and third-party oversight areas managing multiple operational and vendor management teams responsible for critical third-party providers across several US sites and international locations. Partnering with internal stakeholders, implemented a next-gen sourcing approach. Advanced negotiation of associated vendor and affiliate contracts which led to the successful expansion of outsourced call volume by 171% and consistent achievement of best-in-class customer satisfaction results.
Dec 2011 - May 2017
Operations & Product Line Leader (Third Party Contact Center); Principal Agent Of Record
Transformed sales and support operating environment, architecting product solutions, performance deliverables, operationalizing onboarding collateral, and designing and implementing advanced staffing model in support of Carrier activation and expansion. Managed multiple customer contact teams, maturing training and development programs for executives, frontline managers, individual contributors, and third-party partners. Led cross-company establishment of new product and on-demand demonstration solutions, expanding employee knowledge of innovative technologies and capabilities.
Feb 2008 - Nov 2011
Sr. Manager, Contact Centers And P&C Underwriting
Feb 2003 - Feb 2008
Corporate Trainer, Contact Center Coach (Sales, Service & Claims)
Mar 2001 - Jan 2003
Insurance Professional (P&C Sales, Service & Claims)
Feb 2000 - Feb 2001
Campaign Management, Marketing & Volunteer Coordination
1997 - 1999
~2 yrs
Assistant Customer Service Manager
1994 - 1997
~3 yrs
Team & coworkers
Colleagues at Gainwell Technologies
Other employees you can reach at gainwelltechnologies.com. View company contacts for 10057 employees →
DN
Deandrea Newton
Colleague at Gainwell TechnologiesKaty, Texas, United States
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RW
Robin Weaver
Colleague at Gainwell TechnologiesWilsonville, Oregon, United States
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AF
Armando Flores
Colleague at Gainwell TechnologiesEl Paso, Texas, United States
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KR
Kishore Reddy
Colleague at Gainwell TechnologiesBengaluru, Karnataka, India
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SK
Sharanjit Kaur
Colleague at Gainwell TechnologiesModesto, California, United States
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JH
Jeremiah Holaday
Colleague at Gainwell TechnologiesRound Rock, Texas, United States
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JB
John Bigger
Colleague at Gainwell TechnologiesLongmont, Colorado, United States
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CS
Christina Sprague
Colleague at Gainwell TechnologiesKennewick, Washington, United States
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SP
Sirisha Panduru
Colleague at Gainwell TechnologiesVisakhapatnam, Andhra Pradesh, India
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DB
Dawn Battle
Colleague at Gainwell TechnologiesPhiladelphia, Pennsylvania, United States
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Deandrea Newton
Colleague at Gainwell TechnologiesKaty, Texas, United States
View →
RW
Robin Weaver
Colleague at Gainwell TechnologiesWilsonville, Oregon, United States
View →
AF
Armando Flores
Colleague at Gainwell TechnologiesEl Paso, Texas, United States
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KR
Kishore Reddy
Colleague at Gainwell TechnologiesBengaluru, Karnataka, India
View →
SK
Sharanjit Kaur
Colleague at Gainwell TechnologiesModesto, California, United States
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JH
Jeremiah Holaday
Colleague at Gainwell TechnologiesRound Rock, Texas, United States
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JB
John Bigger
Colleague at Gainwell TechnologiesLongmont, Colorado, United States
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CS
Christina Sprague
Colleague at Gainwell TechnologiesKennewick, Washington, United States
View →
SP
Sirisha Panduru
Colleague at Gainwell TechnologiesVisakhapatnam, Andhra Pradesh, India
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DB
Dawn Battle
Colleague at Gainwell TechnologiesPhiladelphia, Pennsylvania, United States
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2 education records
Melissa Rutledge education
Masters, Organizational Management
University Of Phoenix
Bachelors, Communication
University Of Colorado Colorado Springs
FAQ
Frequently asked questions about Melissa Rutledge
Quick answers generated from the profile data available on this page.
What company does Melissa Rutledge work for?
Melissa Rutledge works for Gainwell Technologies.
What is Melissa Rutledge's role at Gainwell Technologies?
Melissa Rutledge is listed as Director Service Delivery - CX Quality Assurance and Vendor Management at Gainwell Technologies.
Where is Melissa Rutledge based?
Melissa Rutledge is based in San Antonio, Texas, United States while working with Gainwell Technologies.
What companies has Melissa Rutledge worked for?
Melissa Rutledge has worked for Gainwell Technologies, Usaa, Pikes Peak United Way, and Albertsons.
Who are Melissa Rutledge's colleagues at Gainwell Technologies?
Melissa Rutledge's colleagues at Gainwell Technologies include Deandrea Newton, Robin Weaver, Armando Flores, Kishore Reddy, and Sharanjit Kaur.
How can I contact Melissa Rutledge?
You can use AeroLeads to view verified contact signals for Melissa Rutledge at Gainwell Technologies, including work email, phone, and LinkedIn data when available.
What schools did Melissa Rutledge attend?
Melissa Rutledge holds Masters, Organizational Management from University Of Phoenix.
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