“Your smile is your logo. Your personality is your business card. How you leave others feeling after an experience with you becomes your trademark.” ~Jay Danzie🔑Highly effective multidisciplinary, shared services leader leveraging extensive expertise to direct enterprise-wide business functions. Significant experience leading superior performing, geographically dispersed teams, and orchestrating the execution of critical and privileged transformation efforts across matrixed ecosystems. Skilled at leading the development and integration of multiple business programs, projects, and initiatives to consistently deliver tangible results and real value, improving processes, mitigating and managing risk, and building change resilience. Insightful systems thinker with demonstrated growth mindset and strong leadership agility. Astute at employing data-driven approaches to set and execute strategic direction, solve challenges, and develop talent, processes to foster a culture of continuous simplification, standardization, and automation.Areas of Expertise Include: 🔹 Program & Project Management (Agile & Waterfall) 🔹 Business Process Outsourcing 🔹 Employee & Customer Experience 🔹 Operational & Third-Party Risk Management 🔹 Strategic & Operational Planning 🔹 Business Continuity & Crisis Management🔹 Vendor Management (Category & Affiliate)🔹 Organizational Culture🔹 Change Management🔹 Digital / Technical Product Management