Melissa Murphy Email & Phone Number

Achieves customer satisfaction by providing personable, detailed, and accurate information to our candidates/members.Develops, recommends, and publishes numerous KAs for use for GCC and other departments with access to Salesforce.Assists with training and providing support to new team membersSME role to update, assist and provide guidance on changes in.

Contribution to KCS by submitting Knowledge Articles for collaboration and publishingMaintains knowledge of CFA Institute policies, procedures, products and updatesFirst point contact resolution for inquiries by email, web and phoneAchieves a customer satisfaction survey rating higher than 4.25Stays current on training to ensure knowledge and service QA.

Charlottesville, Virginia Area

Directly supervised and lead the front desk staff and operations team under the direction of the General Manager. Created agenda and lead safety and staff meetings. Interviewed, selected and trained new staff for all hotel positions needed. Handled group sales, created contracts and stayed current with group updates. Established rapport with guests and.

Set the tone and example of guest service and guest satisfaction for all colleagues.Had specific responsibilities for overseeing specific shifts of the Front Desk. Checked the First, Second and Third/Night Audit Shift Checklists.Ensured office supplies were stocked as well as keeping a clean and organized workplace.Participated in managing, overseeing, and.

* Received and counted working cash at beginning of the shift* Identified customers, validated and cashed checks* Accepted cash and checks for deposit and checked the accuracy of the deposit slip* Processed cash withdrawals* Performed specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks, and exchanging.

Charlottesville

Associate'S Degree, General Studies

Standard Diploma, General Studies