- Supported the Service Delivery Team(s) in managing resources, projects and budgets to ensure efficient execution of projects.- Provided coordination/communication with appropriate Delivery Leads/Project Managers and project team members to ensure initiatives met schedule, budget and quality commitments.- Produced weekly and monthly project status reports to ensure project milestones were met and issues were identified.- Tracked, measured, reported and communicated project delivery costs, performance issues and risks.- Maintained internal process documentation in a timely and high quality manner.- Ensured that projects adhered to governance processes.- Provided continuous improvements to templates, processes, tools and reporting, processed metrics and feedback from process users and other stakeholders, to drive further efficiencies in the organization.- Supported standard management reporting processes and metrics throughout the delivery organization by creating templates, job aids and other materials and produced reporting packages as required.- Was responsible for overall management of office: supplies/vendor procurement and accounts payable, scheduling and supporting team/client meetings, booking travel, point of contact and liaison with Building Management regarding office space, safety and security liaison.

(Interim Project)- Provided project team support for the holiday season. Tasks included calendar management, updating SharePoint sites, booking and supporting meetings (standard and those using TelePresence/B2B), coordinated catering needs and various tasks as they were identified.

- Managed communications and process flows across 2000 projects and over 1000 individual project resources in an efficient and accurate manner.- Scheduled and supported two to three weekly Governance Review Board Meetings and guided projects through Governance processes.- Created and distributed weekly and daily status reports.- Audited all incoming project documentation to ensure process compliance.- Created, implemented and maintained documentation and templates used to facilitate consistency in the Governance process.- Developed and maintained Governance SharePoint site.- Performed data entry into access data base used for system of record for all projects reviewed.- Managed an average of 50-100 daily communications across hundreds of sources from various levels of people, promoting open and transparent messaging.

(Contracted through Pro Staff and Spherion Temp Services offices on site at Best Buy Corporate Headquarters)Administrative Assistant- Oversaw engagement processes for IT projects.- Edited and wrote Engagement Contracts and Addendums and guided projects through engagement process.- Managed supervisors’ calendars (up to five people at any given time).- Oversaw On/Off Boarding Process of all team resources both on shore and off shore.- Planned and supported project meetings.- Provided support for pagers for Team (i.e. order device, setup in TelAlert notification system).- Updated and kept current all team Outlook distribution lists and organizational charts.- Scheduled and supported monthly All Hands Team Meetings.- Managed team Mercury ITG Work Plans.- Performed data entry in the Meta Data Repository.

- Managed booking, planning and arranging golf tournaments, private parties, meetings and club events for up to several hundred guests.- Designed, edited and printed the Club’s monthly newsletter The Southview Scene.- Oversaw yearly publishing of Club Membership Roster.- Filled in and assisted Clubhouse Manager when needed.