Vp Of Operations Excellence
Current
Apr 2023 - Present
AeroLeads people directory · profile
Melissa Mustee Email & Phone Number
VP of Operations Excellence at OTG Management
at
OTG Management
1 work email found
@otgexp.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
VP of Operations Excellence at OTG Management
Location
Strongsville, Ohio, United States
Who is Melissa Mustee? Overview
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Quick answer
Melissa Mustee is listed as VP of Operations Excellence at OTG Management at OTG Management, based in Strongsville, Ohio, United States. AeroLeads shows a work email signal at otgexp.com and a matched LinkedIn profile for Melissa Mustee.
Melissa Mustee previously worked as VP of Operations Excellence at Otg Management and Senior Director of Operational Systems at Otg Management. Melissa Mustee holds Master Of Business Administration - Mba from Florida State University.
Company email context
Email format at OTG Management
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{first_initial}{last}@otgexp.com
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AeroLeads found 1 current-domain work email signal for Melissa Mustee. Compare company email patterns before reaching out.
Profile bio
About Melissa Mustee
Melissa Mustee is a VP of Operations Excellence at OTG Management at OTG Management. She possess expertise in restaurants, hospitality management, restaurant management, food service, hospitality and 20 more skills.
Listed skills include Restaurants, Hospitality Management, Restaurant Management, Food Service, and 21 others.
Current workplace
Melissa Mustee's current company
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7 roles
Melissa Mustee work experience
A career timeline built from the work history available for this profile.
Senior Director Of Operational Systems
Apr 2022 - Apr 2023
Director, Off Premise
Mar 2021 - Apr 2022
Sr. Manager, Off-Premise Development
In this role, I am responsible for growing off-premise sales, managing restaurant and partner performance and delivering a positive guest experience.
Aug 2019 - Mar 2021
Manager, Operations Initiatives
In this role, I was responsible for overseeing projects related to off-premise development, IT innovation and menu development by providing operations vision, strategic/critical thinking, and risk mitigation expertise. Experience & Accomplishments: - Managed launch of online ordering, an off-site call center and third-party delivery in 706 restaurants, resulting in off-premise sales growth of 60% YoY in FY2019. - Improved off-premise operational efficiencies by creating training materials, contributing to e-learning development and writing/publishing SOPs that remain in effect today. - Prepared managers and team members for assignments in Columbia, MO restaurant relocation and Humble, TX restaurant re-opening by directing restaurant setup and facilitating training sessions. - Shared industry and career path insights with college students and colleagues as company panelist.
May 2017 - Aug 2019
General Manager
In this role, I was responsible for leading restaurant-level operations through a team of dedicated and well-trained managers and team members and delivering on our company promise to provide a competitively superior dining experience to every guest.Experience & Accomplishments: - Improved monthly net earnings $30,000 YoY in September 2015 by focusing on operational efficiencies such as accurate forecasting and scheduling, cross-training and inventory management. - Managed all guest recovery efforts by reviewing online ratings/reviews, completing root cause analysis and contacting guests to make amends. Improved guest satisfaction ratings 18% YoY in FY2016.- Drove brand awareness and excitement by appearing in a live TV segment on Fox 8 News Cleveland as local brand ambassador to demonstrate tips and tricks to cracking crab, describe differences in crab species and promote Crabfest. - Achieved required staffing levels by managing recruitment efforts and interviewing/extending offers to qualified candidates. - Prepared new employees and managers for assignments by conducting orientation/training sessions, monitoring performance, coaching/documenting opportunities and delivering bi-annual performance reviews. - Balanced employee and manager workloads by writing schedules and tracking PTO to ensure compliance. - Upheld safety and sanitation standards by performing monthly audits and developing/implementing action plans for any non-compliance.
Feb 2015 - May 2017
Manager
Jul 2011 - Feb 2015
Team & coworkers
Colleagues at OTG Management
Other employees you can reach at otgexp.com. View company contacts →
JR
Jacqueline Rivera - Tinjaca
Colleague at Otg ManagementNew York City Metropolitan Area, United States
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TR
Tamara Reidel
Colleague at Otg ManagementGreater Minneapolis-St. Paul Area, United States
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RL
Rick Lester
Colleague at Otg ManagementWinter Garden, Florida, United States
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KL
Kelly Licciardi
Colleague at Otg ManagementNew York, United States
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AT
Arah Tan
Colleague at Otg ManagementNew York, United States
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BB
Brett Byers, Shrm-Cp
Colleague at Otg ManagementNew York City Metropolitan Area, United States
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AC
Amy Chapman
Colleague at Otg ManagementGreater Philadelphia, United States
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TN
Tom Nadel
Colleague at Otg ManagementGreater Chicago Area, United States
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CV
Carlos Villalobos
Colleague at Otg ManagementQueens, New York, United States
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LS
Laquana Stokes, Mba
Colleague at Otg ManagementPhiladelphia, Pennsylvania, United States
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Jacqueline Rivera - Tinjaca
Colleague at Otg ManagementNew York City Metropolitan Area, United States
View →
TR
Tamara Reidel
Colleague at Otg ManagementGreater Minneapolis-St. Paul Area, United States
View →
RL
Rick Lester
Colleague at Otg ManagementWinter Garden, Florida, United States
View →
KL
Kelly Licciardi
Colleague at Otg ManagementNew York, United States
View →
AT
Arah Tan
Colleague at Otg ManagementNew York, United States
View →
BB
Brett Byers, Shrm-Cp
Colleague at Otg ManagementNew York City Metropolitan Area, United States
View →
AC
Amy Chapman
Colleague at Otg ManagementGreater Philadelphia, United States
View →
TN
Tom Nadel
Colleague at Otg ManagementGreater Chicago Area, United States
View →
CV
Carlos Villalobos
Colleague at Otg ManagementQueens, New York, United States
View →
LS
Laquana Stokes, Mba
Colleague at Otg ManagementPhiladelphia, Pennsylvania, United States
View →
2 education records
Melissa Mustee education
Master Of Business Administration - Mba
Florida State University
Bachelor Of Science (B.S.), Hotel, Restaurant And Institutional Management
Penn State University
FAQ
Frequently asked questions about Melissa Mustee
Quick answers generated from the profile data available on this page.
What company does Melissa Mustee work for?
Melissa Mustee works for OTG Management.
What is Melissa Mustee's role at OTG Management?
Melissa Mustee is listed as VP of Operations Excellence at OTG Management at OTG Management.
What is Melissa Mustee's email address?
AeroLeads has found 1 work email signal at @otgexp.com for Melissa Mustee at OTG Management.
Where is Melissa Mustee based?
Melissa Mustee is based in Strongsville, Ohio, United States while working with OTG Management.
What companies has Melissa Mustee worked for?
Melissa Mustee has worked for Otg Management, Red Lobster, and Darden Restaurants.
Who are Melissa Mustee's colleagues at OTG Management?
Melissa Mustee's colleagues at OTG Management include Jacqueline Rivera - Tinjaca, Tamara Reidel, Rick Lester, Kelly Licciardi, and Arah Tan.
How can I contact Melissa Mustee?
You can use AeroLeads to view verified contact signals for Melissa Mustee at OTG Management, including work email, phone, and LinkedIn data when available.
What schools did Melissa Mustee attend?
Melissa Mustee holds Master Of Business Administration - Mba from Florida State University.
What skills is Melissa Mustee known for?
Melissa Mustee is listed with skills including Restaurants, Hospitality Management, Restaurant Management, Food Service, Hospitality, Food Safety, Sanitation, and Labor Management.
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