Melissa Mutispaugh Email & Phone Number

Amissville, Va, Us

Herndon, Virginia, Us

London, Gb

I was in charge of all the day to day operations for the business. I conducted all of the interviewing and hiring, as well as, the terminating of employees. Sales training and maintaining set goals for the business was something I excelled in, due to the fact that I had an amazing team to work with. Marketing events were also something we regularly participated in, as I was able to schedule them.

-In charge of staffing and recruiting -In charge of training and sales classes -Implemented policies and procedures -Opened a new store and maintained a sales closing average above 25% for new guests -Created and held events to promote and drive new business -Placed top cortile in the region in several areas (ie: email collection, retail sales, memberships sold,etc)

Haymarket, Virginia, Us

- Created and performed marketing projects to broaden and retain new clients-Performed payroll duties-Generated $260,000 within the first 6 months of opening in services revenue -Operating at 4% retail sales of Gross income for the 1st quarter, 14% for the 2nd quarter-Designing treatments, pricing structure, brochure, web, online sales, online booking capabilities-Developing marketing strategies and promotions for the upcoming 2015 year-Established, managed, and maintained inventory-Developed policies and procedures for both employees and contracted positions-Developed and created both on and off site events to strengthen the relationships within the surrounding communities from Washington D.C. to Richmond. (ie: health retreats, botox parties, bridal team, cancer care, and much much more)-Used personal connections within the industry to ensure the product lines used were industry leaders -Developed onsite continuing education relationships to offer added benefits to better the team, leading to the strengthening of relationships with the guests.-Lead the team in retail sales of $20,000 in retail sales within the first 6 months of operation

-Top Retail sales producer-Created and performed marketing projects to broaden and retain new clients-Performed payroll duties-Created and managed charity events to give back to the community

-Answered multi-lined phone systems-Scanned in all New Patient Information Sheets and Data into computer system after ensuring the proper documents had been signed in accordance with HIPAA privacy & medical regulations-Sterilized all implements and cleaned exam rooms after patient’s services were completed-Set up exam rooms prior to patient visits-Performed and maintained patient scheduling for 3physicians-Presented treatment plans to patients and typed medical reports-Assisted with extractions, crowns, and bridges-Performed X-ray duties prior to patient exam for hygiene treatments-Prepared and took impressions for bleaching trays and delivered as needed-Established files, data entry, and managed patient accounts-Performed billing over-site on overdue patient accounts and established payment plans/arrangements.

-Typed, Submitted & processed insurance claims-Scheduled patient appointments and managed physician’s calendar-Managed Day Sheets and Monthly balance sheets-Established, maintained, and managed follow-up on office billing accounts-Managed debt collection processes-Maintained patient files and accounts

- Development of marketing and strategic tactics to attract clientele - Ability to effectively work with senior management to establish new concepts and stimulate the development of new policies and techniques - Take the strategic goal (product lines to be used, specific services to be offered, determining advertising and marketing strategy to be used) and mold them into policies and the processes- Ability to plan and conduct administrative activities for projects: creating company brochure and web page, and performing market study and analysis on price comparison - Promoting low stress levels and high teamwork skills was a crucial responsibility- Managed a staff of 15 technicians (scheduling, time keeping, arrange calendars)- Receipt of Payments included calculating billing charges and collecting payments for services, making book keeping entries into the system, and handled product sales

Substance Abuse/Addiction Counseling

Certificate, Psychology / Social Work

Certificate, Advanced Course In Family Law

Certificate, Advanced Course In Bankruptcy Law

Certification With Distinction, Legal Assistant/Paralegal

Dental X-Ray Certification, Dental

Certified Home Health Aide, Health Care

Cosmetology License, Cosmetology