Melissa Neitzke Email and Phone Number

• Technical liaison between ServiceNow, Fieldglass and Oracle for contingent workforce time entry, invoice management and payment management• Analysis, design, testing and technical documentation of the following: 1. Program that permits ServiceNow Time Sheets to remain open for a rolling 90-day period, allowing resource managers to process delinquent, and correct approved, time sheets 2. Integrations to send times sheets that are modified during the rolling 90-day period or beyond from ServiceNow to Fieldglass3. Code that sends the last timesheet before a contractor converts to an associate from ServiceNow to Fieldglass, eliminating a significant volume of unpaid timesheets and invoices4. Resend functionality which overrides all existing criteria for the data that is sent from ServiceNow to Fieldglass on a weekly basis o ensure timesheets/invoices issues are resolved quickly while maintaining alignment between both systems• Management of all time sheet integrations between ServiceNow and Fieldglass for invoice processing, payment, accruals and capitalization• Design, testing, documentation and training of Salesforce workflows which allow both internal and external parties to submit inquiries associated with the IT Contractor Labor process

• Configured and supported Oracle E-Business Suite (EBS) to meet the needs of the business and suppliers• Developed and executed test cases for system integration, user acceptance and automation testing, analyzed results and executed resolutions for failures• Created and presented technical training sessions, training documentation and job aids• Directed and monitored deliverables of internal and external IT teams on the development of custom applications and packages• Created business and technical design, implementation, and security documentation • Partnered with Business, IT, Finance and HR associates to support, design and enhance the technology architecture of Humana’s policies and programs

• Managed a team of eight virtual analysts accountable for capital and operational expenditures across the Humana facility portfolio• Utilized Oracle E-Business Suite (EBS) and Oracle Business Intelligence Enterprise Edition (OBIEE) for effective capital project and financial management• Administered SharePoint department site • Implemented Oracle forms and responsibilities providing contingent associates with access to Oracle EBS modules while increasing on-site resource efficiency by 30%• Recruited, trained, and mentored direct reports; performance and compensation management • Developed procedural and training documentation for associates and contractors

• Manage a team of technical consultants responsible for systems integration and implementing process improvements, resulting in impactful solutions for the department, enterprise, and consumer base• System administration of Oracle EBS Purchasing, Procurement and Projects modules and iSupplier portal• Design, implementation, and administration of:o A central inquiry application using Salesforce, deployed across the enterprise and external customer base, which significantly increased efficiency by eliminating 15 different customer service tools and providing complete visibility, traceability, and ownership into each inquiry o A program to automatically generate delivery addresses for Work at Home associates (25k+) and default this address as their deliver-to location in Oracle E-Business Suite (EBS). Resulted in savings of .5 FTE and over $550k in spendo The first (1st) actionable mobile application, providing leaders and associates (45k+) with the ability to approve and view Oracle iProcurement purchase requisitions and their attachments from an Android or iOS device• Migration lead for Oracle HRMS to Workday, maintaining the functionality and accuracy of Oracle EBS, Concur, Sabrix and Humana’s Expense Authority system• Creation of training documentation, quick reference cards, and issue resolution guides for Oracle EBS, Salesforce, and associated integrations• Development of a Web ADI to capture IT labor costs in Oracle Projects and Fixed Assets to ensure accurate capitalization of approximately $20M per month • Analysis of Workday to Oracle integrations and core jobs, gap identification and solution development to mitigate audit concerns and disconnects between the HR and Finance systems• Perform both in-person and virtual training of associates and contractors• Implementation of a cloud-based Contract Lifecycle Management tool, resulting in savings of $1M and a 99% increase in uptime

• Managed global and departmental technology projects in accordance with PMBOK standards to include: - Infrastructure migration from Novell to Microsoft - Email migration from Novell/GroupWise 8.0 to Exchange/Outlook 2010 - Records and Document Management systems upgrade - Applications migration from internal to hosted platforms - Windows XP/Office 2007 to Windows 7/Office 2010 desktop upgrade • Established measurable goals, planned and sequenced activities, assigned resources, defined constraints, developed requirements documentation, identified risks and managed deliverables and day-to-day operational aspects of each project • Performed needs analysis for internal clients and developed effective solutions • Mentored the Training & Instructional Design and Technology Support teams• Engaged vendors and managed the relationships and deliverables to ensure successful completion of the project

• Project and client services management for legal and corporate clients• IT services solution design and presentation, proposal development and return on investment analysis for existing and prospective clients• Supervised and mentored IT Account Managers within client accounts to achieve operational excellence• Implemented technology applications (conference room scheduling, incident management tracking, custom solutions) to enhance productivity of client sites• Proactively managed changes in project scope, identified potential issues and developed contingency plans• Delivered superior levels of client satisfaction and successful strategic objectives by working directly with CIOs, COOs and IT Directors • Developed and administered a SharePoint site to facilitate collaboration amongst remote teams• Audited existing client sites for adherence to contractual obligations, built action plans and monitored deliverables for enhanced service delivery• Maintained strong relationships with executives and staff at client sites

• Provided hardware and software engineering services to legal and corporate clients • Deployed the following: Windows Server 2003, Exchange Server 2003, Blackberry Enterprise server, Document Management systems and desktop applications• Configured workstations, handheld devices, network printers and firewalls