Melissa Newby

Melissa Newby Email and Phone Number

Over 10 years of service experience @ Apple
cupertino, california, united states
Melissa Newby's Location
Redmond, Oregon, United States, United States
Melissa Newby's Contact Details

Melissa Newby personal email

About Melissa Newby

I am 100% a people person who has the optimistic view of the "glass being half full", with an easy going personality that allows me the ability to work with anyone. I am a hard worker, fast learner and need no supervision to complete my job. My customer interactions have been utilized by AT&T as an example of white glove customer service, and I have been praised by management multiple times for my dedication and efficiency. I thrive in an environment that encourages employees to use their own minds and think outside the box when called for. Honesty and Integrity are important aspects that I bring to the table and look for in an employer. Please feel free to contact any and all of my Professional References: Gene Galaviz—Site Director at Asurion—505.440.1663 Felicia Manual—Supervisor at Asurion—480.287.1784 LeiQuia Sanders (kia)—Supervisor at Asurion—480.662.0749 Edwin Orduno-Hernandez—Technical Lead at Asurion—602.748.8837Melissa Newby

Melissa Newby's Current Company Details
Apple

Apple

View
Over 10 years of service experience
cupertino, california, united states
Website:
apple.com
Employees:
218112
Melissa Newby Work Experience Details
  • Apple
    Customer Service Representative
    Apple Aug 2015 - Present
    United States
  • Asurion
    Premier Support Solutions Tech
    Asurion May 2014 - Jul 2015
    Phoenix, Arizona Area
    Within Asurion I focus on providing excellent troubleshooting technical phone support while staying engaged as I provide a resolution to the customers electronic problems. This includes identifying the root cause by active listening and probing questions; using programs and tools such as telegence, torch and google to deal with issues; walk the customer through resolution by recapping and explaining the fix in a manner he/she can understand; practice empathy along with appreciation for their business. I also provide aide to my team members when they are unable to find a resolution themselves. I make sure I give my best service to each customer while supporting my team to achieve success. Also I recently completed the Tech Lead Mentor Training in order to provide additional coverage and support for the agents on the floor.
  • Best Buy
    Customer Service
    Best Buy Oct 2010 - Apr 2014
    Gilbert Az
    Deposit and morning paperwork twice a week, resolve customer complaints/issues in a timely and professional manner, operate a multi-phone line, cash handling, filing, faxing, handling phone orders, minor electronic resolutions, etc..

Melissa Newby Skills

Multi Line Phone Microsoft Office Teamwork Peer Mentoring Customer Satisfaction Filing Cash Handling Experience Fax Mobile Devices Call Centers Customer Service Deposits

Melissa Newby Education Details

  • Cortez High School
    Cortez High School
    General Studies

Frequently Asked Questions about Melissa Newby

What company does Melissa Newby work for?

Melissa Newby works for Apple

What is Melissa Newby's role at the current company?

Melissa Newby's current role is Over 10 years of service experience.

What is Melissa Newby's email address?

Melissa Newby's email address is me****@****buy.com

What schools did Melissa Newby attend?

Melissa Newby attended Cortez High School.

What skills is Melissa Newby known for?

Melissa Newby has skills like Multi Line Phone, Microsoft Office, Teamwork, Peer Mentoring, Customer Satisfaction, Filing, Cash Handling Experience, Fax, Mobile Devices, Call Centers, Customer Service, Deposits.

Who are Melissa Newby's colleagues?

Melissa Newby's colleagues are Mohamed Gamal, Melissa Berkebile, Şirin Adıbelli, Rihana Parveen, Veer S K, Sandeep Verma, Kiley Atkins.

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