-Performance Team Manager for dependent eligibility verification department.-Manage team of up to 8 virtual colleagues, ranging from Department Leads and Senior Team Leads to Account Coordinators.-Oversee new business implementation, coordinating project plan, system installation, and requirements with internal and external partners.

Aon Hewitt - formerly HRAdvance-Client Manager for dependent eligibility verification solution specific to large national accounts.-Created and maintained client requirements and project plans, ensuring adherence amongst all applicable parties.-Coordinated proprietary system setup and data integration for new and continuing clients.-Consulted clients on best practices based upon firm alignment, client plan documents, and governmental regulations.-Developed, tested, and implemented process improvements based upon data analysis, business needs, and industry trends.-Implemented and managed to completion dependent verification projects for public and government entities with active and retiree populations of more than 300,000 employees subject to verification of enrolled dependents.-Conducted face-to-face implementation meetings and presentations to Human Resource departments and union groups.-Served as mentor to junior team members and colleagues learning our process due to mergers and acquisitions.

-Implemented and managed ongoing service for integrated customers with 250 to 2,000 employees.-Identification of block expansion opportunities.-Designed and implemented customized service strategies.-Coordinated presentations, enrollments and timelines; coordinated and conducted customer and broker meetings as needed.-Assembled teams at appropriate intervals throughout the sale, implementation and renewal process.-Developed re-enrollment and renewal strategies.-Conducted face-to-face meetings to review claim experience exhibits and information.-Negotiated with Underwriting on plan designs and contractual issues.-Served as the primary liaison between brokers, customers and home office functional areas for issue resolution.

-Served as the primary contact for customers with 2 to 250 employees and brokers on all products and as liaison between producers, customers and home office functional areas implementation for issue resolution.-Coordinated with brokers, sales, underwriting, billing, and plan administrators on new case implementation.-Partnered with sales and coordinators to prepare proposals for new business and additional coverage for existing customers.-Conducted service calls and customer/broker meetings as needed.-Worked with sales, brokers, and customers to develop and implement re-enrollment strategies.-Configured new case provisions into appropriate systems.