Melissa Osorio Email & Phone Number

Burnaby, Bc, Ca

Vancouver, British Columbia, Canada

• Support the Marketing team in executing digital strategy, including content creation, event social media, and guest engagement across all channels, with onsite work at The Fair, Playland and year-round events.• Strategize and coordinate logistics for TV commercials promoting the new coaster at Playland, the ThunderVolt.• Organize the Fair VIP Chalet that engages PNE Staff with over 600 key industry stakeholders and clients.• Train and supervise a team of 15 staff to manage the VIP Chalet during the Fair, emphasizing customer service and systems like Momentus and Paciolan.• Handle incoming venue rental inquiries by phone and email.

Burnaby, British Columbia, Canada

• Coordinating promotional campaigns with delivery platforms and increased store sales by 400% on Uber Eats.• Implementing social media strategies and initiatives.• Managing and maintaining 77 listings on Google My Business.• Coordinating inventory, stocking, and ordering marketing print collateral for all franchises across Canada.• Developing and strengthening partnerships with sports teams and businesses like BCAA and Entertainment Coupons.• Collaborating with POS provider to ensure promotions, price, and menu changes are current and consistent.

Port Coquitlam, British Columbia, Canada

• Designed and scheduled content across social media platforms through Hootsuite.• Executed marketing collateral, including videos, paid and organic posts, OHH advertising, articles, newsletters, engagement emails, and webinars.• Analyzed KPIs to make a strategic decision based on data.• Collaborated with the sales team by executing communication strategies and capturing leads.• Implemented initiatives to improve engagement.

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Created and scheduled posts through Hootsuite for social media platforms, including Facebook, Instagram, LinkedIn, Pinterest, and Twitter.• Researched and analyzed competitors' email journeys and digital content.• Updated social media profiles to build awareness of new brand identity.• Updated articles and blog posts keywords to boost online presence and traffic.

Burnaby

• Assisted customers through the phone and store.• Educated customers on product features and technical details to highlight benefits.• Placed orders in the system and transferred products from different branches within Canada.• Responded to customer inquiries regarding orders and shipping information.• Followed-up with customers to identify and resolve issues and maintain customer satisfaction.

Marketing Management - Marketing Communications

Activities and Societies:• Developed an understanding of creative production such as copywriting, design and layout, Adobe InDesign.

Co-Op Diploma, Business Management

• Contributed to the development, planning, and completion of marketing reports. • Gathered competitor data, analyzing pricing, product.

High School Diploma