Melissa O'Connor

Melissa O'Connor Email and Phone Number

Senior Director, Information Technology Services @ Mozilla
Melissa O'Connor's Location
Estero, Florida, United States, United States
Melissa O'Connor's Contact Details

Melissa O'Connor work email

Melissa O'Connor personal email

n/a
About Melissa O'Connor

Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from conception to completion and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently and developing opportunities that further support organizational goals.

Melissa O'Connor's Current Company Details
Mozilla

Mozilla

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Senior Director, Information Technology Services
Melissa O'Connor Work Experience Details
  • Mozilla
    Senior Director, Information Technology Services
    Mozilla Sep 2023 - Present
    San Francisco, Ca, Us
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  • Mozilla
    Director, End User Technology Services
    Mozilla Mar 2021 - Sep 2023
    San Francisco, Ca, Us
    Manage a Core Services team consisting of four functional areas: End User Services, Audio Video Collaborations, Application Management & Development and Infrastructure Services. Work closely with other teams and cross-functional leaders to ensure quality and reliability of services across the organization. Lead, manage and inspire teams in creating and supporting global services focused on exceptional end user experiences.
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  • Mozilla
    Senior Manager Data Operations
    Mozilla Mar 2018 - Mar 2021
    San Francisco, Ca, Us
    Managed an Operations team which supports Mozilla’s data platform. Developed, aligned and managed OKRs for the Data Operations team taking into account our long-term vision while balancing day to day impact of operational issues. Collaborated closely with the Data Science and Data Engineering teams in support of product teams with Mozilla.
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  • Mozilla
    Senior Staff Program Manager - Engineering Operations
    Mozilla Sep 2016 - Mar 2018
    San Francisco, Ca, Us
    Drove alignment of organizational OKRs of Mozilla’s top line goals and strategic initiatives. Tracked performance and action plans for all Engineering Operations teams to ensure appropriate alignment with other organizations within Mozilla. Developed templates and process improvements to ease the monthly reporting on milestones and deadlines.
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  • Mozilla
    Sr. It Manager, End User Services & Project Management
    Mozilla Jun 2012 - Sep 2016
    San Francisco, Ca, Us
    Managed a global team of service desk staff supporting Mozilla and contractors. Worked closely with our Work Place Resources team to manage all office infrastructure as well as day to day support.Managed the IT PMO driving the development and implementation of project prioritization, capacity and demand planning as well as status reporting and metrics development. Ensured the alignment of all IT projects with Mozilla’s vision, mission and top line goals. Handled all executive reporting of IT goals in support of Mozilla strategic programs.
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  • Acquire Media - A Newscycle Solutions Company
    Director, Program Management
    Acquire Media - A Newscycle Solutions Company Jan 2008 - Jul 2012
    Managed the organizations Program Management Office for all internal and external projects. Managed relationships with clients for delivery of SOWs, project schedules and detailed requirements and documentation.Responsible for management of several project and program managers working closely on customer engagement. Participated in pre-sales meetings with potential customers for project estimation.Developed policies and procedure to be used by our expanding support organization for monitoring, escalation and response of customer issues.
  • Tufts University
    Manager, Usg
    Tufts University Aug 2005 - Jun 2007
    Medford, Massachusetts, Us
    Managed a staff of 8 system administrators who provided 24x7 operational support for all of University IT Systems and infrastructure with the data center. Provided project management support for multiple projects from inception to deployment. Developed project schedules and resource plans to manage projects.
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  • Tv Guide On Screen
    Vp, Program Management
    Tv Guide On Screen 2003 - 2005
    Us
    Established and managed a Project Management Office setting project priorities for consumer electronics manufacturers as well as software development projects.
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  • Road Runner
    Vp Program Management
    Road Runner 1998 - 2003
    Us
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  • Mediaone Services
    Senior Project Manager
    Mediaone Services Feb 1996 - Aug 1998
    San Francisco, California, Us
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Frequently Asked Questions about Melissa O'Connor

What company does Melissa O'Connor work for?

Melissa O'Connor works for Mozilla

What is Melissa O'Connor's role at the current company?

Melissa O'Connor's current role is Senior Director, Information Technology Services.

What is Melissa O'Connor's email address?

Melissa O'Connor's email address is mo****@****lla.org

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