• Answered and assisted phone calls and emails, exhibiting strong phone and email etiquette and communication skills.• Greeted and directed customers, providing exceptional customer service.• Maintained appointment and marketing schedules, ensuring operational organization.• Ensured the store was clean, tidy, and well-stocked.• Recorded receipt and monitored delivery of incoming deliveries.• Assisted colleagues with clerical duties including scanning of… Show more • Answered and assisted phone calls and emails, exhibiting strong phone and email etiquette and communication skills.• Greeted and directed customers, providing exceptional customer service.• Maintained appointment and marketing schedules, ensuring operational organization.• Ensured the store was clean, tidy, and well-stocked.• Recorded receipt and monitored delivery of incoming deliveries.• Assisted colleagues with clerical duties including scanning of documents and processing reports.• Exhibited computer skills in Microsoft Office Suite, Google Workspace, Slack, Trello, Zoom, and Calendly, as well as other office equipment.• Enhanced gross profit margins from 55% to 56.3% by meticulously auditing invoices and receipts, resolving errors, and corresponding with customers and vendors.• Managed deadlines and materials for events, orders, newsletters, and reviews, showing excellent organization skills, as well as multitasking, prioritization, and time management.• Relayed information promptly and accurately to store owner, colleagues, and external stakeholders about events, orders, inventory, and other related components, showcasing teamwork skills.• Contributed significantly to increasing school orders, organizing 26 school visits and constituting over 20% of total store income last year.• Navigated multiple databases to manage sales and orders, run reports, and maintain inventory records.• Executed targeted weekly and monthly marketing and sales campaigns to a subscriber base of 4,000+, driving consistent sales for promoted products and services. Show less