Melissa Olvera Email & Phone Number

Las Vegas, Nevada, United States

Serve as a key point of contact for six department heads, providing support across multiple areas during every home game.Engage and interact with customers to enhance their game-day experience, delivering high-quality service in a fast-paced environment.Assist in the coordination and execution of various events, ensuring smooth operations and customer satisfaction.Demonstrate flexibility and adaptability by managing different responsibilities across departments, contributing to the overall success of each event.

Henderson, Nevada, United States

Provide prompt customer service with a professional, friendly, and patient attitude.Coordinate and schedule practice sessions, ensuring proper allocation of ice time.Manage check-ins, registrations, and payments for facility usage.Answer phone calls and provide information about daily schedules, facility amenities, and any inquiries.

Henderson, Nevada, United States

In charge of Customer Experience which included:Providing constructive feedback to associates through customer surveys.Creating a positive impact environment to drive better sales and overall customer satisfaction.Keeping all associates engaged in results with competitive contests. Giving out special rewards to boost motivation.Staying up to date with all promotions and updates within the company. This way I could provide efficient ways of relaying information to the team.

Education record

High School Diploma

College Degree, Communications