Melissa Opara Email & Phone Number

Birmingham, GB

Brierley Hill, England, United Kingdom

Coordinating the National Leaders of Governance programme as commissioned by the Department for Education.

Birmingham, England, United Kingdom

Supporting the delivery of the reformed National Leaders of Governance support programme as directed by the Department for Education.Working to improve the educational standards and wellbeing of young people by increasing the effectiveness of governing boards via the recruitment of NLGs.Part of the Professional Development team, working to process.

Birmingham, England, United Kingdom

Smile Education is a top supplier to schools in the West Midlands with a focus on working withthe local community and offering a family-friendly approach and workplace. We alwaysremember to treat people like people and have the highest standards in everything we do.I specialise in matching teaching professionals with the right school for them. I cover.

• Edited thousands of words (up to 15,000 per piece) under time pressures and to a high standard
• Met imminent deadlines whilst remaining calm
• Remained self-motivated whilst fulfilling this home-based role
• Incorporated IT when using advanced Microsoft Word features like ‘track changes’
• Used correct grammar at all times
• Administration duties: answering emails, creating invoices, word processing

Selected out of thousands of applicants to partake in a 12 week programme where I learned skills in marketing, finance and business. My place was sponsored by employers including: Barclays, AstraZeneca, BT and the NHS. Furthermore, I was mentored by a senior manager from Legal and General to help me prepare for entry into the professional world.

Birmingham, England, United Kingdom

• Achieved great customer service contributing to the department exceeding £60,000 target
• Communicated well in a team to navigate biggest retail space in the world (161,000 square foot)
• Trained to use electronic stock ordering system; ordering up to 100s of items at a time
• Rearranged shop floor to boost company sales and customer satisfaction
• Ensured a tidy shop floor by 8:30pm ready for close
• Managed customer complaints to resolve issues upon first call, preventing management involvement

London

• Built strong relationships with team members contributing to the most successful year of camp
• Oversaw wellbeing of international students with over 50 nationalities
• Devised strategies with staff to keep children safe whilst on trips, with 100% of children reported present at the end of each day
• Interpreted large Excel spreadsheets with over 100 rows to allocate children into suitable groups

• Developed over 10 weekly warm-ups and challenges
• Incorporated IT when sourcing educational resources from google drive
• Oversaw work of my coach ‘family’; made sure books were formatted correctly in line with school’s standards
• Instilled self-confidence in pupils resulting in improving maths ability; raised average marks by 5 in one child by end of sessions
• Commuted to the school (located in Walsall) punctually

Birmingham, England, United Kingdom

• Communicated and engaged with 1000s of customers (young adults to more mature adults)
• Sold thousands of pounds worth of merchandise per shift, contributing to improving company profit
• Dealt with difficult customers in a patient and diplomatic way, solving 100% of issues
• Maintained positivity after long shifts to boost staff morale
• Maintained strong relationships with work colleagues
• Accurately counted and recorded thousands of pounds with 100% accuracy