Melissa Ornelas Email & Phone Number

Oakland, California, United States

Oakland, California

- Conducted research and solved fraud and compliance cases using multiple online systems (Zendesk, DataTree, Salesforce LexisNexis, Emailage) and proprietary platforms.- Resolved borrower complaints and FCRA disputes.- Performed investigations for the Legal department and prepared first draft legal responses with recommendations. - Conducted BSA/AML, OFAC, Sanctions, and Consumer Protection investigations, due diligence and tracking. Analyzed alerts and incidents generated for unusual activity, including potential SAR write-ups.

Oakland, California

Guadalajara Area, Mexico

-Assisted the General Director with strategic planning and coordination of the organization's staff, programs, projects, and policy positions.-Prepared, with the General Director, annual organizational goals and objectives.-Managed the organization in the absence of the General Director.-Monitored all personnel activities according to existing policies and evaluated all financial statements on monthly basis, analyzing trends to develop or redefine grant and fund programs, and financial contracts. -Evaluated KPI progress and effectiveness of all team members, provided support to all its members to achieve all KPIs within required timeframe and prepare all work plans and grant deliverables as per Federal or State requirement.

Guadalajara, Jalisco, México

- Managed the funds' allocation development process, including analysis of grantee requirements, identification of risks to program development and program leadership, and negotiation of agreements.- Launched a customized digital Platform for managing and follow up projects funded in COECyTJAL (PASP for its Spanish acronym), leading a team of professionals to achieve the implementation throughout the institution. (need more about this project. This was a huge initiative and you were involved in all phases of planning, development, and implementation)- Instituted grant and fund programs training for Universities, Companies, and Research Centers to facilitate their participation within different State and Federal incentives.

Guadalajara Area, Mexico

- Effectively guided and coached the Project Evaluation and Control Team. - Facilitated resources by fields of science and technology to evaluate, monitor, and close projects funded through the different Government´s grant and fund programs. - Collaborated with cross-functional teams in legal, finance, grant & fund procurement, marketing and IT to improve operational processes, coordinate events and work with external auditors as the Comptrollership General of the State and the Superior Audit of the Federation (ASF). - Evaluated and monitored projects in regard to the following Federal and State funds and grants: Regional Funds (CONACYT), Sectorial Funds (CONACYT-Ministries of State), Incentive Programs for Innovation (COECYTJAL), Alberta-Jalisco Innovation Commercialization program, Program for the Development of Software Industry (PROSOFT) and Intellectual Property Program.

Guadalajara Area, Mexico

- Verified the fulfillment of grant agreements through analysis of financial and technical reports provided by external stakeholders. - Coordinated between the stakeholders and the technical experts. - Planned, directed and managed an operation project to create and implement a Database intended for monitoring and controlling all projects that had received Federal and State grants.- Personalized consulting and advised to recipients of the financial grants (businessman, entrepreneurs, researchers, academics, and technicians)

Master Of Business Administration (M.B.A.), Executive International Master In Business Administration

Industrial Engineering With Minor In Systems Engineering, Industrial Engineering