Participate as an essential member of the eVerge Live support team, taking responsibility for owning and resolving incidents pertaining to Oracle Cloud Benefits customers who are already live. Provide accurate work effort estimates to resolve break fix issues. Communicate ongoing status of assigned cases. Develop customer-facing documentation (configuration workbooks, job aids, test scripts). Create and maintain eVerge templates with latest release information. Conduct triage sessions with customers to determine root cause, document outstanding issues, and provide solutions and workarounds. Advise customer on best practices and impacts of quarterly releases. Train the customer as well as counterparts in administrative operations. Implement new functionality within Benefits module to expand customer roadmap. Assist customers with preparation and support of Benefits Open Enrollment activities. Work closely with customers on configuration of Benefit Programs, Benefit Plans, Benefits eligibility rules, plan options, etc.

Manage the HCM Support (HRIS) staff and workload. Assist in providing team with the vision of goals, frame and inspire team members. Prioritize their work by mentoring on how to manage the current work assignments. Participated in the conversion from JDE to Oracle Cloud, as well as key contributor to stabilizing following go live. Oracle Cloud: Assist in refining and improving many areas of Oracle Cloud from go live to include, but not limited to, Benefits Administration, Core HR, Descriptive Flexfields. Integral role in correcting Life Event issues, include collapsing rules. In addition, numerous vendor interfaces that required significant enhancements. Work with Payroll and Core HR users on education/training, troubleshooting errors, solutioning new functionality. Lead functional user on Security AutoProvision for HCM Users.Participated in Taleo as the Talent Acquisition solution and the interfaces to/from Oracle Cloud, including product to production and custom interface files.JDE: Assist in coordinating projects, testing and implementation to production to ensure seamless flow. Participated in the implementing the Compensation module for JDEdwards 9.0. Participated in implementing Success Factors recruiting tool to interface with JDEdwards. Participated in implementing Employee Self Service to position HR Generalist to be Business Partners and work towards assisting Employees to become self-sufficient. Currently, participating in selecting a Learning Management Software to interface with JDEdwards. Worked with the IT staff to refine security to go to a closed model and properly restrict security. Conduct training sessions with HR Generalist on how to use the system, how to do research, and how to support management on the use of Managers Self Service. Create training documentation for all training sessions. Quickly learned Crystal Reports as the query tool, to build audits and complex reports for all levels of management.

Act in a leadership role by managing work distribution for both functional and technical staff. Assist in providing team with the vision of objectives, motivate and inspire team members. Provide effective counseling as needed. Guide team to appropriate decision making when multiple solutions are available. During change in team managers, step in and assist senior management to make the transition seamless to our customers. Participated in the upgrade from HCM 8.9 to HCM 9.1. Re-engineered and rebuilt Security from HCM 8.9 to HCM 9.1 to remove redundancy across permissions and roles while increasing supportability and considering Sarbanes-Oxley requirements. Also, significantly reduced the number of Row Security Classes, as there was redundancy, to allow for long-term, easier maintenance. Refined the Query Tree and Department Trees for ease in managing. Researched vanilla solutions to eliminate by 25%. Coordinated and performed testing of those customizations that made the list to come forward. Supported Users in the User Acceptance Testing process while also performing production support duties in conjunction with the upgrade. On a day to day basis, perform unit testing, provide user support testing, and maintain security.

Active participant in PeopleSoft Human Resource and Payroll projects to support processes. Manage and coordinate the development of new projects in the Payroll, Human Resources, Benefits and Compensation areas. Responsible for the payroll interfaces to/from ADP. Perform analysis of requested changes to determine the overall impact and benefits. Provide, develop and revise procedures to support end-users. Provide support of Security to both PeopleSoft and ADP systems, including ADPConnection. Provide support of Benefits Administration. Participate in cross-functional study, development, or improvement teams as assigned. Participated in the upgrade from 7.51 to 8.8, including testing, documentation and roll-out. In addition, provide production support/helpdesk to the end user community. Utilize functional knowledge of PeopleSoft HRMS Suite of applications including Query, table relationships and pages for all project work and to assist the end-users as requested. Develop and document enhancements to make the system as user friendly as possible. Produce reports on the ADP side via the ReportSmith tool.

Responsible for managing and participating in assigned PeopleSoft Payroll projects to support payroll processes and coordinate the development of new projects in the Payroll, Government Reporting, Human Resources, Benefits and Compensation areas. Perform analysis of requested changes to determine the overall impact and benefits. Provide, develop and revise accounting/payroll procedures to support end-users. Participate in cross-functional study, development, or improvement teams as assigned. Participated in the upgrade from split databases - Payroll 7.51 to Payroll 8.8 and Human Resources 6.01 to Human Resources 8.8. Utilize functional knowledge of PeopleSoft HRMS Suite of applications including Query, table relationships and pages for all project work and to assist the end-users as requested.Responsible for co-managing and participating in the PeopleSoft General Ledger project to support the conversion to Oracle General Ledger. Perform analysis of requested changes to determine the overall impact and benefits. Utilize functional knowledge of PeopleSoft Query - table relationships and panels for all project work and to assist the end-users as requested.

Acted as a Business Analyst on all Human Resources and Payroll projects that utilized J D Edwards. Acted as a Business Analyst on all Human Resources and Payroll projects that utilized Oracle. Project duties included gathering and specifying project requirements for the HRMS Applications, JPI stand alone applications and the intranet, creating test plans, coordinating and performing user acceptance testing, HRMS Application table and/or forms set up, GL setup and moving of all from the test environment to the production environment upon success. Also, provided production support for all functional end-users in the area of Recruiting, Compensation, Benefits and Payroll. Participated in the project of converting HRMS Applications - Oracle to J D Edwards.

Human Resource Specialist - Information Technology (Nov 1999 - Mar 2001) Human Resource Analyst - Information Technology (Nov 1998 - Nov 1999) Human Resource Analyst - Compensation (Nov 1996 - Nov 1998) Corporate Support Administrator - Travel Department (Apr 1995 - Nov 1996) Corporate Support Administrator - Administrative Support (Mar 1994 - Apr 1995) Tape Library - Tape Librarian (June 1993 - Mar 1994)