• Efficiently manage the CEO’s busy schedule, all internal and external correspondence and communication flow with high attention to detail• Manage the day-to-day operations of the office of the CEO, be an extension of the CEO and conduct operational planning, executive communication, monitor deadlines and guard the CEO’s time• Bridge household and office scheduling, staffing, being a central link of all information and coordination between household, Personal Assistant, Operations Manager, Receptionist and the rest of the office team• Help train new staff on executive team; leadership and guidance of executive and household team• Draft, organize, maintain and distribute information such as meeting notes, agendas, documentation, and reports• Plan, research and coordinate both personal and business travel for CEO and all family members; and coordinate business travel for team leads as needed• Plan and coordinate essential internal and external company events in concert with the Culture team such as staff party, in-office events, special occasions, birthdays, etc.• Diligently manage all expenses for the CEO, family members and team leads• Prepare, review, proofread and edit presentations and documents as necessary• Research topics and summarize data as needed• Update and maintain electronic files and all project documents• Develop strong internal and external relationships that earn trust and build confidence.• Anticipate future tasks and needs while preparing accordingly• Complete various special projects as assigned by the CEO• Ensuring efficient and detail-oriented support for CEO; successful execution of CEO’s directives• Working with CEO, Executive Team and household team to ensure CEO is on schedule/all activities are running smoothly and on time• Being able to take charge and offer solutions/anticipate any change in plans; communicating with other team members to execute plans smoothly and constantly adapting to achieve a desired outcome

• Document daily activities to ensure that established targets and SLAs are met.• Maintain relationships with USA, Canadian, and international network carrier partners.• Provide assistance with operational troubleshooting and discrepancy resolution.• Drive the achievement of KPIs and deliverables.• Oversee staff scheduling and ensure that training is up-to-date.• Identify problems proactively, while working closely with the development team to create solutions and implement app improvements.• Organize and maintain the warehouse inventory by following internal SOPs through GMP.• Participate in the creation and review of SOPs and other daily controlled documents.

• Offered support to the CEO and 9 other executives/board members through administrative duties.• Maintained and updated CEO and executives’ calendars to ensure that required meetings and other executives’ activities did not conflict.• Greeted and engaged with visitors immediately upon arrival in a friendly and professional manner.• Proofed, read, and edited contracts, documentation, policies and procedures, as well as letters/reports.• Collected and analyzed inventory data for 52 dealerships across Canada; compiled data into a Microsoft Excel master list using advanced formulas.• Developed and maintained the executive filing system; determined the file categories; filed documents accordingly.• Inputted all forecast and actuals; developed pivot tables; prepared all documents for EOY audit.• Liaised with over 140 retailer principals and general managers on a daily basis.• Delivered the highest level of customer service to meet client needs.• Received and routed incoming inquires, correspondence, email, and faxes directed to the CEO.• Updated the BMW DCT website details by uploading files, integrating new web layouts, managing logins for members, and uploading current news and articles.• Provided domestic and international travel support to the CEO, including hotel, airline, and local transportation arrangement’s and reservations; prepared pre-departure itineraries reflecting all travel and temporary stay arrangements.• Contributed to employee recognition and retention by supporting with annual employee events and award programs.• Supervised the coordination of details for events such as trade shows, conferences, and luncheons.• Prepared correspondence, documents and reports as required by the CEO.• Reconciled bank and Visa statements.

• Supervised the activities of 250+ Canadian Air Transport Security Authority (CATSA) unionized employees per day; ensured adherence to Government of Canada protocols as stated in the SOP by the CATSA as well as the collective agreement.• Conducted daily employee meetings to obtain feedback and communicate department updates/concerns.• Provided guidance and support to employees on work-related issues while ensuring consistency with CATSA policies and procedures.• Generated weekly audits on various functions to ensure high quality standards are achieved within the airport.• Reported operational concerns to senior management team; communicated all operational issues to client services and coordinated actions to resolves the problem at hand.• Implemented progressive discipline to employees when not obliging to policies and procedures. • Promoted positive employee relations and performance via employee communications, employee engagement, and employee recognition.• Prepared and presented monthly KPI analyses to management team.• Attended various career fairs and networking events to recruit employees. • Participated in the onboarding and training process for all new employees.• Monitored frontline employees and provided assistance when needed.• Contributed to the goals of the Joint and Health Safety Committee, including a decrease of lost time accidents.• Authored daily documents such as attendance, work schedules, rotation of departments, and daily emergency reports.• Managed corporate social responsibility for Garda, which included charity events and food drives.

Crabby Joe's, Coffee Culture and Union Burger Head Office.