• Created and built a base of loyal patients by effectively handling issues and making difficult decisions when handling and dealing with patients especially the elderly as they were challenging personalities coupled with physical, mental, and emotional issues. Approached every situation with professionalism and always focusing on customer satisfaction.• Led by example during challenging times of growth and expansion by improving operational efficiencies, developing standard operating procedures, assisted in the development of sales strategies balancing profitability and customer satisfaction.• Devised and implemented policies and procedures (SOP) used daily by all offices. Monitored and reported on the application of SOPs to insure compliance. Handled compliance issues with the licensing agency and management. Coordinated with Legal counsel the resolution of escalated non-compliance issues.• Significantly responsible for the company sales growth. The company’s sales growth was attributed to expansion of new locations and the internal growth of the existing locations. ($500K to $15M) Generated $250K sales per month in offices that were my direct responsibility as well as indirectly responsible for the managing $1M sales per month in the remaining offices. Supported the professional staff and operational staff by sharing knowledge and experience.• Decreased overhead by maximizing staff scheduling and productivity of the teams improving operational performances and collaborative environment for each location. Key contributor to office staffing and scheduling to maximize coverage and create sales opportunity and profitability. Key contributor in pricing strategies of pricing new products and models. Minimized returns and exchanges by following SOPs, patient counseling and presenting customers with options.• Mentored and trained staff and other professional staff all about the business by providing informative input at meetings and presentations for the company.