• Effectively collect and analyze data from service locations in order to upload information for analysis to identify trends and areas where the Region can support increased compliance through the Recycle Right initiative. • Demonstrate the ability to engage and educate the public by teaching and promoting the various waste management programs and services; such as CRC’s, waste management website, or special projects.• Coordinate and support data collection for stakeholder presentations on how excess recycling pilot has effectively decreased contamination by awarding residents who continuously comply with waste minimization programs. • Demonstrate strong customer service and problem solving skills by responding to customer complaints and working with individuals to provide guidance and resolutions. Furthermore, I demonstrate strong communication and data retention skills by ensuring that all service delivery problems and complaints are documented and reported. • Effectively coordinate the delivery of education material to houses with contamination, incorrect set outs, late set out and removal of non-complying waste products to gain diversion support from the community,• On-road assistance of Waste Collection By-law enforcement officers, with working knowledge of Salesforce, Hansen, RFID waste collection reporting systems.• Collaborated with several team leads to support special collection projects by gathering data for new housing developments and residents requiring support for flood damaged areas where waste management could assist in clean-up efforts.

• Specialized in instructional design and interactive e-learning development for training CAMH staff on the use of computers, clinical information systems, and other eHealth applications.• Designed, developed, maintained, and delivered instructor-led and e-learning courses, webinars and virtual classrooms, user guides, web-based resources, quick reference cards, job aids, and other learning and support materials as needed. • Worked closely with stakeholders and project teams to deliver products and services to support staff development and quality assurance. • Established strong data retention and analysis skills through involvement in system testing and evaluation of services provided, utilizing Survey Monkey and REDCAP applications.• Demonstrated the ability to plan, organize and manage multiple projects ensuring quality and accuracy were maintained; such as electronic research applications, physician e-learning and excel training for staff across the organization. • Exhibited the ability to develop and maintain strong stakeholder relations by collaborating with a variety of professional backgrounds such as psychiatry, research, clinical staff and new staff orientation to develop training materials to enhance and support professional development and services provided for client care.

• Supported the development and implementation of inclusion polices, standards and business processes to support successful community integration policies and procedures• Assisted with the hiring, training, scheduling, supervision and evaluation of student and volunteer placements within a multidisciplinary team.• Met regularly with several property management and facility superintendents to support new and long-term housing partnerships.• Demonstrated the ability to develop strong working relationships with community agencies and property management teams in order to ensure effective transfer of information, resources and referrals to further assist clients to participate in community recreation programs and services.• Collected information on partnerships and services provided in order to effectively track trends and identify opportunities to expand services and programming provided to residents.• Developed ongoing individualized treatment plans and assessments aimed at reintegration. • Designed, promoted, coordinated and facilitated a wide range of departmental diversity and inclusion training and wellness programs.• Supported program monitoring, budget, evaluation, administration and reporting.

• Advanced and implemented programming and activity scheduling with the focus on providing clients with ADL skills and tools needed for successful reintegration into the community.• Demonstrated strong leadership skills and the ability to achieve team goals and outcomes through project management with a focus on developing, implementing and evaluating educational and health promotion programs.• Supervised volunteers to enhance on unit programming such as; pet therapy, music and spiritual services.• Established strong initiative and leadership management skills by acting as a mentor and provided training, resources and ongoing support for new hires, students and volunteers.