Melissa Percifield Email & Phone Number

Middleton, Id, Us

Remote

Provide direct support to our Sales Operations team for the TOLA (TX, OK, LA, AL) territory. Create sales orders, submit vendor PO's, post sales support, and managing a backlog report weekly to provide an accurate forecast of all open sales orders. Work closely with internal teams, vendors, and distributors to procure accurate ship dates, tracking information, submission of order expedites as needed, approval of co-terming to ensure accurate invoicing. Coordinate delivery dates with our… Show more Provide direct support to our Sales Operations team for the TOLA (TX, OK, LA, AL) territory. Create sales orders, submit vendor PO's, post sales support, and managing a backlog report weekly to provide an accurate forecast of all open sales orders. Work closely with internal teams, vendors, and distributors to procure accurate ship dates, tracking information, submission of order expedites as needed, approval of co-terming to ensure accurate invoicing. Coordinate delivery dates with our services team, process RMAs, and assist our AP team with vendor invoices if incorrect. Show less

Middleton, Id

Provide inside sales support from the beginning to the end of the sales process. Work closely with internal teams as well as vendors and distributors. Role includes consultative sales, deal registration, quotes, sales order entry, create and submit vendor POs, update ETAs and tracking, create projects, RFP responses, customer open order reports, product transitions, sku creation, maintain customer standards, refresh monthly quotes, create special pricing, manage escalations, coordinate delivery… Show more Provide inside sales support from the beginning to the end of the sales process. Work closely with internal teams as well as vendors and distributors. Role includes consultative sales, deal registration, quotes, sales order entry, create and submit vendor POs, update ETAs and tracking, create projects, RFP responses, customer open order reports, product transitions, sku creation, maintain customer standards, refresh monthly quotes, create special pricing, manage escalations, coordinate delivery dates with services team, create and update opportunities, initiate RMAs, create projects, manage backlog, and provide internal and external sales and customer service support via phone and email. Show less

Boise, Id And Rio Rancho, Nm

Louisiana & Mississippi Sales and Support SLED: Oct 2012 - Oct 2016Supported Field Sales Rep with completion of all tasks related to meeting and exceeding our combined sales goalsIPG ISR Sales and Support SLED: Aug 2011 - Sept 2012 Supported 14 Account Managers covering 23 of the eastern states meet and exceed their sales goals.Working knowledge of State, Education, and Federal contract vehiclesMaintained quarterly performance goals for quota attainment, acquisition… Show more Louisiana & Mississippi Sales and Support SLED: Oct 2012 - Oct 2016Supported Field Sales Rep with completion of all tasks related to meeting and exceeding our combined sales goalsIPG ISR Sales and Support SLED: Aug 2011 - Sept 2012 Supported 14 Account Managers covering 23 of the eastern states meet and exceed their sales goals.Working knowledge of State, Education, and Federal contract vehiclesMaintained quarterly performance goals for quota attainment, acquisition accounts, specialtyproducts, margin share, and other matrix outlined by District ManagersAssisted customers with procurement process and post sales supportCompiled special pricing requests, responded to RFP/RFQ’s, generated quotes, and provided competitive offers for Personal Systems Group, Imaging Printing Group, and AccessoriesProvided weekly forecast of pipeline to upper management and Quarterly funnelSubmitted escalations and worked directly with direct and channel forecast management to secureallocation to ordersWorked with multiple support groups, escalations, customer service, and outside resources toensure success and all metrics were being obtainedWon multiple sales contests including: All expenses paid trip to Los Angeles from Intel to watch the 2013 NCAA Sweet 16 Tournament A 60" Samsung HD3D Smart TV from HP's Print team VIP concert tickets from Absolute to Train, The Script, & Gavin DeGraw VIP Suite and tickets from Absolute to an Isotopes game Show less

Boise, Id

Answered incoming calls and placed outbound calls in a consultative sales environmentAssisted customers and potential customers in obtaining the products and solutions that best mettheir needs, both present and futureProduct knowledge extended to Personal Systems Group, Imaging Printing Group, Servers, andAccessoriesMaintained and exceeded monthly revenue goals, QA scores, call metrics, schedule adherence, and attach ratesWon multiple monthly sales contests with prizes… Show more Answered incoming calls and placed outbound calls in a consultative sales environmentAssisted customers and potential customers in obtaining the products and solutions that best mettheir needs, both present and futureProduct knowledge extended to Personal Systems Group, Imaging Printing Group, Servers, andAccessoriesMaintained and exceeded monthly revenue goals, QA scores, call metrics, schedule adherence, and attach ratesWon multiple monthly sales contests with prizes including gift cards, movie passes, and electronics. Show less

Boise, Id

Answered incoming calls and placed outbound calls to customers and prospective customersProcessed credit applications, assisted with general inquiries, settled disputes, assisted store associates, processed payments, completed balance transfers, and as a Team Lead in the evenings, took escalation calls.We sold a variety of enhancement services, and after 6 months of being in the top 10 in sells, I was made a Sales Coach. Sales coach duties included side by side call monitoring with… Show more Answered incoming calls and placed outbound calls to customers and prospective customersProcessed credit applications, assisted with general inquiries, settled disputes, assisted store associates, processed payments, completed balance transfers, and as a Team Lead in the evenings, took escalation calls.We sold a variety of enhancement services, and after 6 months of being in the top 10 in sells, I was made a Sales Coach. Sales coach duties included side by side call monitoring with peers, listening labs, post call evaluations, and mentoring. Provided training on active listening, recognizing sales cues, how to successfully position the available enhancement services to impress upon the customers how the features would solve their problems or benefit them in some significant way, asking open ended questions, handling objection resolution, and successful closing techniques. Show less