Melissa Perry Email & Phone Number

Remote

Responsible for reviewing pre-bind inspections for new risks and determining binding eligibility or decline based on company appetite and underwriting guidelines in compliance with DOI.Handled 500+ calls per month by assisted agents in front-line underwriting as well as supporting agents with new and existing business reviews and changes.Responsible for the reviewing of risk for eligibility and approval or denial for all LLC & Trust information requesting to be added to policies and quotes.Call center manager: responsible for active call listening, selecting calls for performance reviews, quality control, growth and development during individual 1:1.Team trainer for new hires for both call center phone and b2b emails.Agent Support team liaison: Attended meetings on behalf of the Agent Support team with other department leaders, then reported back to the team by doing weekly presentations to update the team of upcoming changes and need to know information.

Sell in excess of $600,000 annually in total premium of new business policies.Establishing relationships with new potential customers from first contact and listening to their needs and wants for their insurance policies. Will then quote their lines of business, discuss coverage's and options and process policies. Cross sale lines of business to existing clients to further establish their relationship with the agency.Write commercial business insurance such as commercial auto, business owners policies and workers compensation. Work with over 30 insurance companies

Houston, Texas, United States

Worked with one of the largest Farmers Insurance Agents in the nation.Consecutively one of the top producers within the agency.Assisted the agent in setting up prospecting campaigns and work flow for the agency staff.Explaining to customers details of policies and the importance of the value of service we were providing them.

Cypress, Texas, United States

Assisted clients within the agency with policy changes, billing issues and coverage questions. Worked with multiple admitted and non-admitted agencies to find the right products for each client based on their individual needs. Handled all the quoting, applications, renewals and billing for all outside lines of business including Texas Windstorm, FEMA and surplus companies. Assisted in marketing materials being sent out.