· Monitor, engage, and build social audiences across multiple social platforms, including Facebook, YouTube, Pinterest, Instagram, and LinkedIn.· Create compelling storytelling and video content across social channels using Adobe Creative Suite and Canva. · Manage effective campaigns while setting goals and reporting on KPI’s. · Evaluate customer database for reaching out to ask for reviews, images, and videos for creating social media content.· Strategically create email marketing campaigns with Omnisend E-Commerce Email Marketing and SMS Platform to increase sales, reach new customers, segmentation, and workflow automation.· Design, optimize, and apply customer vinyl on canopies on coolers and freezers.· Offer support to customers to assist with questions or completing an order.

· Notable achievements while in the position included:o Initiated and redesigned company newsletter to maintain consistency and comply with brand standards while composing each issue.o Was the company go-to for creative pieces to advertise company events and charity functions using Adobe Illustrator, Photoshop, InDesign, and Canva. o Created a logo for one of the company’s vendors.· Managed social media platforms utilizing both HootSuite and Meta Business Suite. Planned monthly schedules and worked jointly with team members to ensure brand standards and marketing strategies are met while increasing user engagement by 20%.· Created, designed, and emailed out campaigns of compiled list(s) of opportunities/leads, customers and prospects using Constant Contact with a goal of increasing B2B customers by 20% in the Houston, Memphis & New York areas. · Researched, organized, and created comprehensive case studies for finished projects while managing an external website that showcased each project.· Worked together and planned employee events and engagements to increase team-building engagements to re-energize employees. · Drafted and designed a variety of images for social media and Constant Contact campaigns using Adobe Illustrator, Photoshop, InDesign and Canva.

· Notable achievements while in the position included:o Completed a website redesign in WordPress, making enhancements for a better web and mobile platform experience, which increased web traffic. o Planned, organized, and presented an adult book club using web conferencing.· Managed the library's social media platforms, planning monthly schedules and working collaboratively with team members to ensure marketing strategies are met and increase user engagement.· Utilized data in analytics to recommend improvements and resolve issues for a better web-user experience. · Create flyers and brochures using Adobe InDesign and Microsoft Publisher for print and a color theme for use across all marketing materials. · Drafted and designed images for social media and the website using Adobe Illustrator, Photoshop, and Canva.· Check library materials in and out, assist patrons with computer issues, locate materials, answer questions, and issue new library cards as needed.

• Delivered exceptional service designed to create a positive customer experience to drive increases in satisfaction and loyalty.• Coordinated guest requests and team member efforts to ensure food and beverages' consistency while delivering outstanding, professional service.• Developed leadership skills while training new team members on running the register, taking food orders, and ensuring orders were correct.• Worked in collaboration with team members to ensure all products and areas of the restaurant worked together to provide the best possible customer experience. Notable achievements while in the position included:- Accurately communicated food and beverage orders while employing highly effective sales techniques to increase business by 10%.

• Worked to connect the IBM community through education, leadership, and advocacy with social media platforms, including Facebook, Twitter, and LinkedIn, and Hootsuite. • Managed and scheduled social posts through the platforms and with Hootsuite while recommending improvements through analytics and data to increase user behavior and social reach.• Drafted and designed logos using Adobe Illustrator and Photoshop for social media content and masters image creation, manipulation, and optimization using Adobe Illustrator, Photoshop, and InDesign. Notable achievements while in the position included:- Communicated with, coordinated, and collaborated with team members to resolve issues, plan, and implement social media strategies, resulting in increased follower interactions.