Melissa Pollard

Melissa Pollard Email and Phone Number

Project Manager: SheerID @ SheerID
eugene, oregon, united states
Melissa Pollard's Location
Orlando, Florida, United States, United States
Melissa Pollard's Contact Details

Melissa Pollard personal email

n/a
About Melissa Pollard

Operations Manager and Military Veteran with over 10 years of proven experience interacting and collaborating with multiple  levels of management and diverse teams. Possesses a comprehensive background in personnel management and strategic  planning. Accomplished measurable results while leading personnel in a dynamic, fast-paced environment. Managed risks upon  multiple lines to protect assets, property, and equipment valued at $350M while exceeding expectations of senior leadership.  Career supported by a Bachelor of Science in Health Services Administration and a Project Management Professional certification.

Melissa Pollard's Current Company Details
SheerID

Sheerid

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Project Manager: SheerID
eugene, oregon, united states
Website:
sheerid.com
Employees:
158
Melissa Pollard Work Experience Details
  • Sheerid
    Project Manager
    Sheerid Mar 2022 - Present
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  • Mend: Integrated Telehealth For The Modern Practice.
    Implementation Manager
    Mend: Integrated Telehealth For The Modern Practice. Jan 2021 - Mar 2022
    United States
    Hired and managed a team of 8 to include Implementation Specialists, Client Trainers, and Junior Software DevelopersCollaborated with Customer Success and Sales departments offering cross training and shared resourcesBuilt a robust 6 week training course to streamline IS onboarding; training was adopted by Customer Success and SalesImproved implementation team client experience ratings from an 88% approval rating to 97% approval ratingDeveloped and implemented various processes to foster internal success and client satisfaction to include implementation from start to finish, technical integration and product development, and support resolutionsManaged long term success and expansion efforts resulting in $4.6 million ARRCompleted 87 successful new implementations and implemented 320 expansions for existing clientsSpearheaded migration of project management from Basecamp to Salesforce; developing a structured project template resulting in comprehensive reporting and effective tracking of KPI’s
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  • Mend Vip
    Implementation Specialist
    Mend Vip Sep 2019 - Jan 2021
    Orlando, Florida Area
    The first dedicated IS at Mend at the time of hire; managing all new and existing clients totaling 430 accountsDeveloped documentation protocols to improve internal communication and long term client retentionStreamlined implementation procedures launching 290 new accounts during a global pandemic in March 2020Assisted health practices and hospitals nationwide to transition from in person care to 96% of visits via telehealthDeveloped and implemented software workflows that ensured a streamlined experience for providers, patients, and staff
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  • His Capital Group
    Operations Manager
    His Capital Group Apr 2016 - Aug 2019
    250 N Orange Ave Suite 610 Orlando Fl 32801
    Provided strategic leadership of short and long-term goals implementing thoughtful techniques to communicate the company’s mission and core values to drive positive change and create an effective organizational structureFirst employee designated by CEO to manage company and investor deposits totaling $2.5 million monthly Reduced the operational budget by 23% eliminating redundant subscriptions, streamlining procedures, and negotiating contracts with suppliersCreated procedures for tracking projects enabling the team to effectively manage project timelines and budgets Established protocol and implemented company Human Resources, Marketing, and Passive Investment initiatives Researched and developed company wide policies for industry-specific compliance requirements
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  • The Picture Show
    General Manager
    The Picture Show Apr 2014 - Apr 2016
    Altamonte Springs Florida
    Youngest GM in company history; oversaw all Florida operations including 30 personnel and revenues over $4MCreated and implemented an inventory tracking system responsible for a 25% improvement in concession revenueCompleted weekly reconciliation for corporate; increased daily profits by optimizing scheduling and tracking inventoryImplemented team building programs to boost morale, increasing employee retention by 53%
  • Arcagen, Inc
    Technical Support Agent
    Arcagen, Inc Aug 2012 - Jan 2014
    Altamonte Springs, Florida
    Arcagen, INC worked directly with Lifewatch USA to provide customer service support and technological support for medical alert devices throughout North America. Lifewatch USA has been caring for seniors and their families since 1996 and was partnered with Arcagen, INC from 2011 until Arcagen, INC closed its doors in 2014.The Technical Support Agents provided technical support to users by researching and answering questions; troubleshooting problems; and maintaining work stations.
  • United States Navy
    Aviation Boatswains Mate Handler
    United States Navy Mar 2008 - Mar 2012
    Uss Abraham Lincoln
    NCIS -  Office Administrator (2011 – 2012)Produced evaluation reports for over 83 personnel; completed weekly reports for the Everett security departmentGranted the highest-level security clearance; responsible for managing criminal dockets and sealed records  Aviation Boatswain Handler - USS Abraham Lincoln (2008 – 2011)Received a letter of commendation during a 350M dollar Planned Incremental Availability for completion of the  project ahead of schedule in addition to demonstrating superior motivation and immense technical abilityParticipated in weekly high-level discussions with senior management regarding aircraft carrier maintenancePerformed scheduled maintenance assessments in a timely manner
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  • Harkins Theatres
    Assistant Manager
    Harkins Theatres Aug 2006 - Mar 2008
    Gilbert, Arizona
    Harkins Theatres is a family owned and operated business, founded and based in Arizona since 1933. With 30 locations in 5 states, Harkins Theatres is the 5th largest theatre chain in North America. With more than 80 years of colorful history, Harkins Theatres remains the Southwest's premier entertainment company.The Assistant Manager assists Senior and General Managers with the overall operations of the theatre, as well as performs the day-to-day functions of assigned department while supervising team members (TM) and team leaders (TL); must have hands on experience and be able to become fully competent in all theatre departments; oversees guest services to ensure that all guests receive the best movie going experience; responsible for understanding and adhering to all company policies/procedures and ensures that TMs and TLs do the same; assists with inventory and deliveries; inspects all delivery contents and takes immediate action to correct any errors or damages; upholds the company's standards for film presentation including: following projection operating procedures, ordering parts and supplies, and arranging for necessary repairs in a timely fashion.
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Melissa Pollard Skills

Customer Service Leadership Management Strategic Planning Marketing Office Management Team Building Project+ Executive Administrative Assistance Portfolio Management Negotiation Account Management Accounting Employee Training Office Administration Operations Management Project Management Team Management Quality Management Organization Skills Quality Control Microsoft Office Healthcare Management Healthcare Consulting Public Administration Continuous Integration Business Analysis Electronic Medical Record Sales Real Estate Transactions Working With Investors Investment Properties Residential Homes Foreclosures

Melissa Pollard Education Details

Frequently Asked Questions about Melissa Pollard

What company does Melissa Pollard work for?

Melissa Pollard works for Sheerid

What is Melissa Pollard's role at the current company?

Melissa Pollard's current role is Project Manager: SheerID.

What is Melissa Pollard's email address?

Melissa Pollard's email address is mp****@****ily.com

What is Melissa Pollard's direct phone number?

Melissa Pollard's direct phone number is +148024*****

What schools did Melissa Pollard attend?

Melissa Pollard attended University Of Central Florida, Syracuse University, Valencia College.

What skills is Melissa Pollard known for?

Melissa Pollard has skills like Customer Service, Leadership, Management, Strategic Planning, Marketing, Office Management, Team Building, Project+, Executive Administrative Assistance, Portfolio Management, Negotiation, Account Management.

Who are Melissa Pollard's colleagues?

Melissa Pollard's colleagues are Jake Sullivan, Khalid Sheikh, Tobias Inman, Jacob Belbin, Faizan Khan, Jeffrey Knees, Brittany Z..

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