I am currently working for the Victorian Building Authority as a Scheduling /Support Officer.I managed several auditor's diaries scheduling plumbing audits. My main responsibilities were:• Diary Management of multiple auditors / inspectors.• Data Entry on multiple computer software’s: Content Manager (TRIM), CRM, Microsoft Access Database, Microsoft Excel etc.• Incoming and Outgoing calls. Liaise with plumbing professionals over the phone in order to schedule, remind and follow up on appointments.• Weekly invoicing & purchase orders for the department• Administrative support for our field auditors; including resulting audit notes, processing, and issuing infringement fines, incoming calls from licenced practitioners as well as the public, managing several emails inboxes and data entry.• Organizing schedules and resolving diary conflicts.• Case Management of ongoing property inspection files, liaising with all stakeholders involved to reach the required outcome.• DHHS COVID HOTLINE – During the COVID-19 pandemic I also volunteered to assist the Department of Health and Human Services by joining their COVID Hotline. I took over 100 calls per day from members of the public wanting to know information about restrictions in relation to the building industry.

Maternity Cover Contract.Following on from growing my knowledge as a Support officer at the VBA, i was promoted into the Senior Support Officer for a maternity role cover where I currently manage a team of 7 support officers. I am a performance-based manager who likes to ensure my staff are hitting departmental KPI's as well as team and personal goals. I carry out a variety of reporting activities to ensure i have as much data on my team's progress as possible. I then carry out regular 1-2-1's with my team members to provide feedback to each of them based on their performance. Some of my main skills i have developed while being in this role is:• Performance monitoring, review, and rating• Delegation• Coaching and mentoring • Goal setting and management• Empowerment and motivation• Manage deadlines, timelines, and employee schedules• Assess my team and the workload and identify any possible risks• Spot departmental inefficiencies and quickly identify solutions to those challenges

I worked as the Front of House and Facilities Manager and was also the Health & Safety Manager for the UK Office.Some of my day-to-day duties included. • Executive Assistant to Director – Diary Management, Meeting agenda & Minutes, Bookings, and any ad hoc requirements • Management of the reception staff, ensuring high performance was reached by them day in day out to provide good service to all visitors and clients.• Performance reviews and development plans with staff members.• Lead team-wide meetings, assign tasks and workloads to employees, and foster collaboration among teams and across departments.• All preventative and reactive maintenance for the UK office and all office moves and refurbishments.• All company Risk Assessments, DSE Assessments & Personal Health & Safety, as well as the management of Fire Risks & First Aid for the UK Office.My Main achievements while working in this role was creating content and help manage the creation and implementation of an internal online Health & Safety Training Platform. Created Content and rolled out Health & Safety training for all managers and directors in the company to ensure their key responsibilities within Health & safety. As well as this I also brought the company up to Health & safety Compliance, following their failure of an audit prior to my arrival.

While in this role, I oversaw day-to-day dealings with all offices including staff complaints, maintenance, utilities, invoices, health & safety compliance (First Aid, Fire Safety, accident reports, risk assessments and method statements. I also ensured all facilities and health, and safety reporting and record keeping is kept up to date), managing and renewing all maintenance contracts, front of house responsibilities and management of the company switchboards.Within my senior role in the department, I looked at our processes and procedures and adapted them so we could work quicker and more efficiently within our team. I also had great involvement with ensuring our accreditation renewals of both ISO 9001 & ISO 14001. I collated information from the company as a whole, implemented new procedures, analysed data packets, and also sat in on the ISO audits.While in this role I completed a variety of training and gained qualifications such as First aid training, fire marshal training, IOSH qualification and BIFM – British Institute of Facilities Management Level Three Diploma.

While working for New Look retail store, i quickly progressed from Sales Advisor into a management role as Supervisor & Duty Manager, My Day-to-Day duties included:• Management of Staff while on the shop floor (Including their work tasks & staff safety)• Management of Staff rosters (This included organizing months of rosters in advance for more than 25 staff members)• Dealing with any customer complaints or escalations (both in person in the store as well as over the phone)• Ensuring Staff hit regular sales targets set out for us by the regional manager. (This included coming up with new incentives to encourage staff to hit them)• Nightly Cash up & Invoicing of the store