Melissa Post Email & Phone Number

Benton Harbor, Mi, Us

United States

As a Field Operations Support Specialist I provide operational support and consultation to clinical staff at all levels resolving operational support issues that impact the overall business profitability. Meeting regularly with District Directors providing advice to ensure customer satisfaction as well as brainstorming opportunities to improve district revenue metrics (insurance submission rates, patient payment collections, registration and authorization denials). I also assist with remote trainings and help create documents needed for new hires and current clinical and front office staff.

Rochester Hills, Michigan, United States

As a Clinic Manager I was responsible for taking full responsibility of all front office matters, patient registration, obtaining authorization, providing recommendations, suggestions and implementing procedures to improve administrative processes and collections. I was also responsible in making the clinic productive to guarantee clinical staff and patient satisfaction.

Michigan

As a Regional Office Manager I was responsible for overseeing the staffing and supervision of the front desk operations for 38 east Michigan clinics.Essential Functions included but not limited to the below:• Communicated any changes or updates in front office policies and procedures to front office staff in a timely manner.• Problem solved and provide assistance and support to Front Office staff. Ensuring staff understands their daily responsibilities.• Established training plans for all new Front Office staff as well as those requiring additional training.• Provided timely response to questions from Front Office staff and Regional Office Coordinators.• Completed daily, weekly and monthly Quality Assurance audits and clinic visits to address all customer service, front office appearance, and Patient Service Specialists’ workflow efficiency in a timely fashion.• Provided feedback to Director of Office Operations on staffing, workflow, training and performance issues.• Held webinars/go to meetings and on-site training for office staff members when needed.• Maintained friendly, cordial relations with all clients and employees; maintaining a positive work ethic.• Interviewed candidates for Regional Office Coordinators, Front Office staff and Floaters as necessary.• Assisted with the opening of new clinics to ensure proper front desk setup.• Assisted remotely as an Office Manager for newly acquired clinics.

Michigan

Bloomfield Hills, Michigan

Bloomfield Hills, Michigan

• Manage a front desk in areas of computerized scheduling appointments for patients according to established procedures, collecting co-pay/co-insurances according to protocols, and medical/insurance records management, including major carriers and Medicaid.• Prepare and update medical charts• Maintain open lines of communication between patients, therapists and staff.• Provided clerical support in areas of file maintenance and preparation/processing of sensitive documentation.• Redesigned business forms to maximize effectiveness and clarity.• Provided assistance to the therapists aiding in patient set up with Electrical stimulation, Hot/Cold pack, Ultrasound, Therapeutic Exercise and laundry.• Completed DME billing within our EMR system

Benton Harbor, Mi/ Troy Mi

• Supervised all daily functions of store activity to ensure customer satisfaction.• Handled all aspects of inventory, bookkeeping and payroll; performed daily bank runs.• Managed front cashiers in areas of monies handling, voids, shift breaks and customer service• Supervised product inventory; verify quantity and quality of product received.

St Joseph, Michigan, United States

• Responsibilities included entering alphabetic, numeric, or symbolic data from source documents intocomputer following format displayed on screen, making necessary corrections to information entered,compiling, sorting, and verifying accuracy of data to be entered, reviewing error reports• Prepare correspondence for mailing, delivering and picking up

Rochester Hills, Mi/ Sterling Heights Mi /Grandville Mi