Clinical Efficiency and Procedure Optimization-Standardizing Procedures: Help establish protocols for common procedures, ensuring consistency and efficiency in patient care. Streamline workflows and minimize chair time without compromising quality.-Technology Implementation: Advise on adopting the latest dental technology and tools, from digital imaging systems to advanced treatment options, enhancing service offerings and patient experience.Improving Patient Care and Experience-Patient Communication: Coach teams on communication strategies to help patients better understand treatments, easing anxiety and building trust. -Enhance Patient Retention: Assist in developing patient loyalty and recall systems, making it easy for patients to stay engaged with their dental health and regularly return to the practice to treat their needs.Streamlining Management Practices-Scheduling and Appointment Management: Evaluate current scheduling systems and suggest strategies to reduce cancellations and no-shows, optimize patient flow.-Financial Health: Assess billing processes, insurance management, and fee schedules, ensuring the practice is financially healthy and reducing revenue leakage.Staff Development and Training-Team Building and Role Clarity: Defining roles/responsibilities more clearly, help prevent overlap or missed tasks, improving team efficiency.-Addressing Burnout: Strategies for managing workload and preventing burnout, supporting staff well-being and retention.Compliance and Risk Management-Guide practices on regulatory compliance, from OSHA standards to patient privacy laws, reducing the risk of legal issues.Marketing and Growth Strategies-Budget review and planning-Assist in creating a marketing plan that fits your goals with measurable ROI, and reporting communications.From digital marketing to community outreach, I work to provide strategies that resonate with the local patient base, enhancing brand visibility and bringing in new patients.

• Referral relationship growth specialist, functioning as the liaison and educational resource for referrals directly impacting production and sales.• Responsible for marketing budgets and analysis of measurable ROIs and KPIs for forecast trends.• Demonstrated capacity to provide comprehensive marketing support to 15 surgeons over 13 offices throughout the southwest US region, cultivating and maintaining relationships with valuable referral base.• Creative design of marketing collateral, branded items, marketing campaigns, patient education materials.• Event planning all aspects from creative launch, strategic timing, vendor contracts. Travel to site for event execution both locally and out-of-state. Post event data analysis measuring ROI results.• Research and implementation of strategic social media marketing campaigns, driving engagement and expanding brand visibility across multiple platforms. • Responsive online presence diligently monitoring and prompt response to reviews, messages, and inquiries on social media platforms, fostering positive customer interactions and resolving issues timely and effectively.

• Devised and executed targeted activations aimed at boosting new patient volume, resulting in a notable increase in referrals and revenue. Social media campaigns, event planning and hosting. • Cultivated enduring connections with both new and existing referral partners, enhancing the overall network and strengthening collaborative efforts.• Managed all accounting generating comprehensive reports, A/R and A/P, payroll, tax preparation for CPA.• Responsible for complete revenue cycle, ensuring accurate recording, and reporting of revenue generated from services.• Adept at billing, coding, claims submission, appeals, and payment reconciliation processes. Proven track record of optimizing revenue streams through strategic negotiation and compliance-driven practices. • Treatment coordination of case presentations to patients, including cost and collection. • Full cycle recruiting vetting and hiring employees, including daily management of staff.• Oral Surgery Assisting: Full scope assistant, certified OMSA.

• Management of daily practice operations: Data analysis to strategically increase production, all accounting processes including payroll, introduced scheduling efficiencies that reduced labor costs and minimized scheduling conflicts, leading to improved workflow and productivity.• Marketing: Developed personalized communication and engagement plans to demonstrate the value of our services, resulting in increased referrals and partnerships.• Patient care coordination: present treatment plan and review insurance benefits. Consistent record of case acceptance measured by increased revenue and volume year-over-year.• Insurance: claim billing, appeals, audits, negotiating contracted rates to increase practice revenue.• Orthodontic Assistant: Full scope assistant, certified OA