Responsible for Hardware Services Operations in North America and Caribbean to ensure network stability and reliability for major North American Network Operators. Monitor, control and manage business operations to meet customer expectations and company goals. Ensure compliance with company standards and procedures. Build and maintain strong customer relationship through regular meetings and communications. Identify problems in operations process and resolve them in a timely manner. HWS SAP Key User. Provides first line process support for end users, ensures assignment to tier 2 and IT applications according to process needs.Executes competence development and assessment of tier 0 (end users), in own process area.Creates and maintains training materials as per requirements.Supports actions to control and assure performance and key performance indicators (KPI) in right track. Co-operates with T2 to validate and approve workarounds in own responsibility area affecting cost & resource as well as operational model. Ensures that system solution is validated for own scope (User Acceptance testing in Quality system, feedback). Supports project validation and triggers needed defects for follow-up by T2 during User Acceptance testing. I have done warehousing, ordering, delivery monitoring, Exports, reporting, and customer invoicing within SAP.

Responsible for Hardware Services Operations in North America and Caribbean to ensure network stability and reliability for major North American Network Operators. Monitor, control and manage business operations to meet customer expectations and company goals. Ensure compliance with company standards and procedures. Build and maintain strong customer relationship through regular meetings and communications. Identify problems in operations process and resolve them in a timely manner. HWS SAP Key User. Provides first line process support for end users, ensures assignment to tier 2 and IT applications according to process needs.Executes competence development and assessment of tier 0 (end users), in own process area.Creates and maintains training materials as per requirements.Supports actions to control and assure performance and key performance indicators (KPI) in right track. Co-operates with T2 to validate and approve workarounds in own responsibility area affecting cost & resource as well as operational model. Ensures that system solution is validated for own scope (User Acceptance testing in Quality system, feedback). Supports project validation and triggers needed defects for follow-up by T2 during User Acceptance testing. I have done warehousing, ordering, delivery monitoring, Exports, reporting, and customer invoicing within SAP

Responsible for Hardware Services Operations in North America and Caribbean to ensure network stability and reliability for major North American Network Operators. Monitor, control and manage business operations to meet customer expectations and company goals. Ensure compliance with company standards and procedures. Build and maintain strong customer relationship through regular meetings and communications. Identify problems in operations process and resolve them in a timely manner. HWS SAP Key User. Provides first line process support for end users, ensures assignment to tier 2 and IT applications according to process needs.Executes competence development and assessment of tier 0 (end users), in own process area.Creates and maintains training materials as per requirements.Supports actions to control and assure performance and key performance indicators (KPI) in right track. Co-operates with T2 to validate and approve workarounds in own responsibility area affecting cost & resource as well as operational model. Ensures that system solution is validated for own scope (User Acceptance testing in Quality system, feedback). Supports project validation and triggers needed defects for follow-up by T2 during User Acceptance testing. I have done warehousing, ordering, delivery monitoring, Exports, reporting, and customer invoicing within SAP.

Responsible for: Order monitoring, Export Control, & Inventory MonitoringCoverage: North America, Caribbean, Canada, Puerto Rico, VenezuelaSystems include:MLS, SAP, Excel, Access, PowerPoint, BOXI, OET

 Order processing, Shipping, Logistics, Customer service, and Export of Material for HWS Manage the USDC in HWS processing for North America, Mexico, Ecuador, and Canada. Trained all new hires