Assist students who are learning English in their mainstream classes through either push in or pull out sessions. Work with general education teachers to determine student needs and provide support to students in class and after school study sessions.

As a substitute teacher in each class I am responsible for classroom management, teaching the lesson plan, and reporting the class activity to the teacher.

In this position I was in charge of auditing the office's work based on production and pre-set procedures. This included putting together an Excel spreadsheet in order to analyze the data and combine the results. After the monthly audit was completed I summarized the results to provide to management. After compiling the results I compared them to the standard operating procedures and employee production. If there was a gap between performance and procedure then I coached and re-trained the employees in the areas where improvement was needed.In this position I also provided customer service over the phone and by email. I answered questions for customers and made notations in their accounts to ensure all all information that pertains to the customer is complete in their profile.

In this position I interviewed prospective students and helped them see the value in obtaining their higher education at American InterContinental University. I provided student services including setting appointments and answering questions.

Cared for 3 children, infant through kindergarten. Maintained a schedule of activities appropriate for each child based on their age levels.

Helped the ELL teacher prepare effective lesson plans for an adult English as a Second Language classroom. Assisted the ELL teacher in small group settings to ensure the productivity of each student. Taught listening, speaking, reading, and writing to adults to help them improve their English skills.

Prepared effective lesson plans for English as a Second Language elementary classes to teach listening, speaking, reading, and writing. Created textbooks for English Camps that focused on English skills while keeping the interest tailor to the students' age. Helped introduce American culture to Korean students

Oversaw a staff of approximately 15 cashiers; trained and evaluated employees based on successful application of learned job techniques. Was in charge of customer service, including communicating with customers and corporate staff. Completed cash office documentation, including balancing drawers, safe counts, and weekly deposits.

Researched products to gain a large understanding of products available. Was available to answer questions for customers to help them make an informed decision about products that met their needs. Set and met company and personal sales goals.