Melissa Rees Email & Phone Number

Batavia, Oh, Us

Batavia, Oh, Us

Cincinnati, Ohio, Us

Cincinnati, Ohio, Us

Cincinnati, Oh, Us

Cincinnati, Oh, Us

• Performed gap analysis to identify ambiguous and missing requirements ensuring more complete and accurate code development• Provided input on feasibility of solution in terms of business needs and project scope ensuring compliance with company’s strategic goals • Promoted the business analysis process enabling the Enterprise to benefit from the process through standardization of practice

Cincinnati, Oh, Us

• Defined new and improved processes providing the Life Insurance Operations area with more efficient processes• Developed standardized documentation templates permitting faster delivery of consistent communication• Identify and recommend technical process improvements to effectively utilize software• Pinpoint and delineate functional and non-functional requirements that are technically compatible with business needs• Conduct walkthroughs to allow for sign off of requirements from peers, customers, and senior executives

Cincinnati, Oh, Us

• Developed corporate reports allowing business metric tracking • Defined project tasks to allow reporting of project milestones in the project plan • Support creation and execution of the test plan resulting in seamless system upgrades• Conduct regular customer system training allowing customers to maximize the system functionality• Maintain vendor relations for support of system defects and upgrades

Cincinnati, Oh, Us

• Lead the facilitation of As-Is and To-Be sessions to streamline workflow, reduce errors, and improve quality• Recommended process improvements allow business to work more efficiently• Lead regular training of customers to stay current on system capabilities• Maintained vendor relations for support of system defects and upgrades

Cincinnati, Oh, Us

• Analyzed processes recommending process improvements allowing transition from a paper centric system to paperless system • Assisted in facilitation of As-Is and To-Be sessions to streamline workflow, reduce errors, and improve quality• Assisted in regular training of customers to stay current on system capabilities• Communication to all end users highlighting recent and upcoming system improvements

Cincinnati, Oh, Us

• Maintained positive customer relationships with co-workers, customers, and agents to improve the customer experience• Monitored productivity, quality, and volume of work for department of 8 individuals to ensure service level agreements were being met • Interpretation of contracts language and guidelines to assist co-workers, customers, and agents in product capabilities• Ability to identify and assemble information in order to make recommendations to resolve problems