Melissa Rees Email & Phone Number

Batavia, OH, US

Cincinnati, Ohio, US

Cincinnati, Ohio, US

Cincinnati, OH, US

Cincinnati, OH, US

• Performed gap analysis to identify ambiguous and missing requirements ensuring more complete and accurate code development
• Provided input on feasibility of solution in terms of business needs and project scope ensuring compliance with company’s strategic goals
• Promoted the business analysis process enabling the Enterprise to benefit from the process through standardization of practice

Cincinnati, OH, US

• Defined new and improved processes providing the Life Insurance Operations area with more efficient processes
• Developed standardized documentation templates permitting faster delivery of consistent communication
• Identify and recommend technical process improvements to effectively utilize software
• Pinpoint and delineate functional and non-functional requirements that are technically compatible with business needs
• Conduct walkthroughs to allow for sign off of requirements from peers, customers, and senior executives

Cincinnati, OH, US

• Developed corporate reports allowing business metric tracking
• Defined project tasks to allow reporting of project milestones in the project plan
• Support creation and execution of the test plan resulting in seamless system upgrades
• Conduct regular customer system training allowing customers to maximize the system functionality
• Maintain vendor relations for support of system defects and upgrades

Cincinnati, OH, US

• Lead the facilitation of As-Is and To-Be sessions to streamline workflow, reduce errors, and improve quality
• Recommended process improvements allow business to work more efficiently
• Lead regular training of customers to stay current on system capabilities
• Maintained vendor relations for support of system defects and upgrades

Cincinnati, OH, US

• Analyzed processes recommending process improvements allowing transition from a paper centric system to paperless system
• Assisted in facilitation of As-Is and To-Be sessions to streamline workflow, reduce errors, and improve quality
• Assisted in regular training of customers to stay current on system capabilities
• Communication to all end users highlighting recent and upcoming system improvements

Cincinnati, OH, US

• Maintained positive customer relationships with co-workers, customers, and agents to improve the customer experience
• Monitored productivity, quality, and volume of work for department of 8 individuals to ensure service level agreements were being met
• Interpretation of contracts language and guidelines to assist co-workers, customers, and agents in product capabilities
• Ability to identify and assemble information in order to make recommendations to resolve problems