Melissa Reyes Email and Phone Number

Delivering top information technology consultants into contract based opportunities on both application and infrastructure based positions in the IT arena. My core skill sets include Project Managers, Business Analysts, Java & .NET Developers, QA Analysts, Network Administrators, and Help Desk Technical Support professionals.

Dedicated focus in the healthcare space and equipped to service within the Hospital, Acute, Sub Acute, Long Term Acute, Managed Care, Health Plan and third party provider space. My responsibility as a Talent Representative is to establish initial contact with candidates, conduct preliminary interviews, and perform full recruitment life cycle. I also engage in conducting resume reviews and assessments while analyzing and understanding client needs along with candidate qualifications. My focus is on identifying potential prospects and gather prospect intelligence through business networking channels. As a Talent Representative I strive to build relationships with candidates through the delivery of exceptional customer service characterized by mutual respect, understanding, and trust. Service areas include: - Patient Access: (Registration, Admissions, Scheduling, Surgery Scheduling, Insurance Verification/Eligibility/Authorizations, Financial Counseling, Front Office/Reception, Call Center Support- Revenue Integrity, Charge Description Master (CDM Audit) - Patient Financial Services (Billing, Collection (Commercial/Managed Care, Government (Medi-Cal, Medicare), Self Pay, Bad Debt, Cash Acceleration etc.), Payment Posting/Cash Posting, EOB Analysis, Revenue Cycle Analysis, Business Analysis - Healthcare Administration - Admin/Exec. Assistants, Program Coordinators - Claims (Examiner, Analyst, Audit), Grievances & Appeals, Provider Network Operations, Utilization Management, Member Services, Member Enrollment, Provider Relations, Contracts

Served as the primary contact for Sales and Field Support to assist with customer service issues.- Liaison for the resolution of customer service issues with Sales, Field Support and Senior Manager.- Generating, analyzing product as well as performance- Educated and assisted customers with external applications as well as Micro, Monthly and Standing Orders.- Prepared Monthly Summary Report detailing resolution of field issues for Senior Management, conducting New Hire Orientation with Consultants on their first day, as well as maintain communication throughout length of their assignment. - Responsible for quarterly Consultant events-Assists in billing inquires and handles any payroll related issues when necessary

- Facilitate completion of all required employment paperwork, back-ground checks, health and drug screens, I9s and other pre-employment checks, in accordance with Client and Firm’s requirements. - Answer and respond to incoming support calls and or emails in a timely manner. - Maintain a professional relationship with all departments including upper management.- Conducting New Hire Orientation with Consultants on their first day, as well as maintain communication throughout length of their assignment. - Assisting with billing inquires - Handles payroll related issues with consultants and clients