Melissa Rickard Email and Phone Number

Operations Oversight• Held accountability for overseeing all operations of a six-surgeon retina clinic surgical department, whilecontinuously honing current expertise and acquiring new skills to ensure the delivery of exceptional patient care• Coordinated resource allocation, while advocating for workplace diversity and maintaining open communicationwith all levels of professionals• Served as outpatient ROP coordinator (O-ROPC) within NICU at Baptist Health Little Rock, in charge ofRetinopathy of Prematurity (ROP) services such as scheduling initial outpatient visit, coordinating transitionsbetween mrickard11874@gmail.com2 | P a g eStaff Management and Training• Supervised and developed new technicians and surgical assistants to guarantee patient compliance and optimalcare• Took charge of creating and facilitating training on Occupational Safety and Health Administration (OSHA) safetycompliance, COVID-19 compliance, and workplace safety for all new employees during onboarding and every sixmonths after the hire date• Fostered effective collaboration through team-building activities and team supportProblem Identification and Resolution• Applied conflict resolution skills in addressing unplanned issues and complaints, as well as recommendingeffective solutions• Actively listened to, identified, and promptly resolved patient complaints and concerns, while protecting the clinicinterestsInterpersonal Communication and Relationship Building• Closely worked with patients during triage of complex medical nurse phone calls Closely worked with patients during triage of complex medical nurse phone calls involving therapy and clinicalsurgical inquiries