Melissa Ricks Email & Phone Number

United States

Collingswood, Nj, Us

- Manage game flow and creating daily schedule to ensure fair play by following company protocols and procedures- Assisting with payroll procedures- Tracking and logging studio KPI’s /metrics- Collaborate with other team members to create a smooth and engaging gaming experience- Directly training new members of my team / department as the longest tenured member of the scheduling / management department

Philadelphia, Pennsylvania, United States

- Managing the gaming floor to make sure each transition during and at the start/end of shift is smooth and quick-Keeping track of employees that are present and prepared for shift to then communicate with the operations department-Reporting any issues on the gaming floor (including non compliant GP's, issues with gaming tables, sanitary issues, etc.) to operations so that they can be resolved quickly and efficiently- Providing a report of each shift at the EOD to log as reference for future shifts and improvements

Radnor, Pennsylvania, United States

- Worked with customers to analyze their debt and create personalized debt consolidation plans to help them manage and reduce their debt- Provided guidance on debt consolidation options, including personal loans, balance transfers, and debt management plans- Educated customers on the potential benefits and drawbacks of different debt consolidation methods, and helped them choose the best option for their specific needs and financial situation- Consistently met or exceeded individual and team sales targets, including revenue and customer retention goals

- Utilize consultative selling techniques to effectively communicate the value of Xfinity's product offerings and tailor sales presentations to meet the needs and interests of each customer- Respond to customer inquiries and resolve service-related issues promptly and effectively- Attend weekly sales meetings and participate in regular training programs to stay up-to-date on product offerings and improve sales techniques- Collaborate with cross-functional teams to ensure timely installation and service delivery, and to resolve complex customer issues

Mount Laurel, New Jersey, United States

- Provide high-quality customer service to corporate clients, including responding to inquiries, resolving issues, and providing solutions to complex problems related to banking and financial services- Collaborate with other departments, including loan servicing and treasury management, to ensure timely and accurate resolution of customer issues- Maintain detailed customer records and notes in the company's system’s, ensuring accurate and up-to-date information for all interactions with clients- Meet or exceed individual and team performance metrics, including customer satisfaction, first call resolution rate, and call quality