Melissa Rivera, Phr, Shrm-Cp Email & Phone Number

Orlando, Fl, Us

Remote

Recruitment and Onboarding: Manage end-to-end recruitment process, from job postings to onboarding new teammates.Employee Relations: Act as the primary point of contact for teammate inquiries, concerns, and conflict resolution.HR Policies and Compliance: Develop and enforce HR policies in compliance with federal, state, and local employment laws.Benefits Administration: Administer teammate benefits programs and ensure compliance with benefit providers.Performance Management: Implement performance management processes and assist leaders in performance reviews.HR Administration: Maintain accurate teammate records and HR systems, including payroll processing as needed.Training & Development: Coordinate training sessions and development programs to enhance employee skills and knowledge.

Remote

Florida

Responsible for overseeing and directing the Human Resource (HR) activities for NorthStar Memorial Group’s Florida market. Serves as a resource/consultant to management on Human Resource related issues, including but not limited to manpower planning, employment, employee relations, benefits administration, performance management, training, and salary administration. Forming partnerships across the HR function delivering value added service to management and employees. ✔PHR ✔HRIS (Oracle, ADP) ✔Case Management Software (ERMS) ✔SilkRoad Recruiting & Electronic Onboarding Software (Open Hire, Red Carpet) ✔ Document Retention Software (SharePoint) ✔EAP ✔ Training ✔Risk Analysis ✔ Microsoft Office Suite (Word, Excel, PowerPoint) ✔Fundamentals of Human Resources Management ✔ SHRM Certified ✔Bilingual – Spanish and English ✔Forging Long -Lasting Business Relationship ✔ FMLA ✔ ADAAA

- Provided full spectrum employee relations support for 900+employees in 70 locations- Met with employees, individually and in groups to hear concerns - Promoted understanding of policies and procedures- Encouraged problem resolution through proper chain of command- Assisted entire company with interpretation of company policy & employee relation issues- Processed and investigated employee complaints and charges- Maintained compliance with the open door policy and departmental investigatory procedures - Audited & monitored compliance with various local and federal regulatory agencies (DOL, EEOC)- Coordinated & administered employee recognition program and annual performance review process - Coordinated company-sponsored training programs: Management, Diversity & Sexual Harassment- Supported regional management in performance management and disciplinary actions - Outlined risk analysis - Serve as in-house coordinator for the EAP program.- Delivered training to all level of staff, both on-site or remotely - Coordinated & Facilitated training curriculum✔PHR ✔HRIS (Oracle, ADP) ✔Case Management Software (ERMS) ✔SilkRoad Recruiting & Electronic Onboarding Software (Open Hire, Red Carpet) ✔ Document Retention Software (SharePoint) ✔EAP ✔ Training ✔Risk Analysis ✔ Microsoft Office Suite (Word, Excel, PowerPoint) ✔Fundamentals of Human Resources Management ✔ SHRM Certified ✔Bilingual – Spanish and English ✔Forging Long -Lasting Business Relationship ✔ FMLA ✔ ADAAA