Melissa Rivera Email & Phone Number

Dynamic supply chain leader with over 15 years of experience transforming operations and building high-performing teams across global organizations. Proven track record of implementing data-driven solutions that optimize processes, reduce costs and drive operational excellence. Distinguished by the ability to lead complex, multi-stakeholder initiatives while maintaining focus on both strategic objectives and day-to-day execution.Leadership Impact & Key Achievements:-Built and led a remote team of 10 professionals managing logistics for 50M+ COVID test kits, achieving 98% on-time shipping rate while scaling operations-Directed global logistics operations across 600+ communities in 25 countries, leading a team of 7 to enhance operational efficiencies-Spearheaded strategic partnerships with 20+ install providers, ensuring seamless building openings and member move-ins worldwideLed cross-functional initiatives resulting in:-50% reduction in kitting and fulfillment turnaround time through process standardization-45% decrease in shipping costs within 3 months through innovative bundle solution implementation-Improvement of on-time delivery rates from 53% to 95% through optimized supply chain strategies-Recovery of $2M in revenue through development of shipping cost chargeback processStrategic Initiatives & Transformations:-Pioneered freight payment processes for complex entity structures, ensuring legal/accounting compliance-Developed dynamic pricing model enhancing sales team efficiency for customized diagnostic kit options-Led international warehouse audits implementing data-driven improvements across locations in New Jersey, Los Angeles, Montreal, Rotterdam, London, and Mexico City-Key stakeholder in ERP implementation (Workday), improving financial and supply chain management-Established standardized kit components and printed collateral, optimizing production efficiency

Listed skills include Customer Service, Sales, Merchandising, Management, and 18 others.

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  Lehman College