Melissa Roberson Email & Phone Number

Greater St. Louis Area

Implemented customer retention programImplemented long term customer contact/retention programCreated newsletters to increase contact and interaction with current customer baseFollowed up with Internet customers to assure quality of experience Facilitated appointment setting for sales people Greeted appointments and transitioned appointment to proper sales personMaintained database for targeted marketing

Implemented paperless filing system and trained personnel on same.Assisted clients in all facets of insurance service, answered questions, solved problems and cleared issues. Developed training and service guidelines for all service personnel.

Responsible for placing new business with several companies, taking new clients from initial contact to policy issuance.Processed all endorsements and claims and submitted to correct company, following up to ensure excellent customer service. Assisted in the development of new policies and procedures.Quoted all companies via various software and internet based software.

Implemented new sales system allowing producers to increase personal lines sales by 15%.Responsible for all money coming into office, deposited and paid companies.Implemented new paperless filing system and trained personnel on same.Efficiently and quickly learned new Agency Management system to ensure continued excellent customer service. Answered Multi Line Phone, assisted clients or transferred to appropriate person.

Provided support to the sales team ensuring all sales and service objectives were met.Designed marketing materials for mail campaign.Responsible for marketing accounts to various companies to obtain the best coverage and best price for sales team to present.Designed proposals for sales team to present to prospective clients.Responsible for training of new employees to ensure adherence to policies and procedures.