Responsible for project management throughout entire project lifecycle, including initiation/proposals to post implementation analysis and project finalization. Key Results: Manage projects in a multi-project environment.  Define functional requirements, scope, responsibilities, budgets, and resources. Ensure customer’s needs are clearly understood and met. Manage staff to ensure all milestones are met. Report writer for the Augusta-Richmond County Utilities Department. Assist with new business plans development. Work with other Project Managers and IT staff in project and development tasks. Liaison between customer and vendor companies.

Provided application support and administration while assisting with project management. Key Results: Installed, tested, and administered applications for the Augusta-Richmond County Utilities Department.  Designed and implemented queries and reports for customers and upper management. Wrote scripts in Cisco Unified CCX Editor. Assisted Project Manager is other duties.

Project lead for City’s Advanced Metering Infrastructure system. Provided operational support to key environments including management, workflow, documentation, troubleshooting, and service optimization. Conducted system performance and monitoring of applications/systems.Key Results: Assisted in Wi-Fi/AMI/AMR network planning, deployment, and maintenance. Assessed system performance to provide business plan suggestions to management and City officials. Provided internal customer support and systems administration. Designed and implemented SQL queries for identification of AMI meter programming errors and hardware malfunctions to predict and avoid potential billing issues and to ensure data integrity. Created training manuals and taught multi-level training classes in MS Word and Excel; served as MS Excel trainer for the City of Rock Hill. Design SQL queries and VBA scripts to elevate efficiency and accuracy in analyzing data/reports to find customer water leaks, theft of electric meters, unlawful utilities consumption, and software issues. Automated previously manual, lengthy processes improving billing accuracy and efficiency while decreasing labor costs. Test all patches and fixes installed by vendor to ensure software performance and data accuracy.

Supported seven counties in District 4, including 250+ desktops and laptops, computer lab, 325+ users, 77 network printers, desktop printers, video conferencing equipment, other hardware, software applications, operating systems, file management, security management, inventory management, network issues, and users’ “how-to” questions. Key Results: Served as liaison between Headquarters in Columbia and District for all IT issues. Automated installation of network printers and application upgrades for users via MS-DOS scripts. Designed and maintained database of hardware, software, and surplus inventory and user accounts.  Configured and maintained security system for the District Office buildings. Configured, installed, and maintained hardware including computers, printers, and peripherals. Developed and maintained intranet webpage for District 4. Installed, tested, and maintained software and operating systems.  Researched and recommended new technologies to management. Created and maintained user accounts, security, file permissions, etc. Designed and implemented queries and reports in Oracle Discoverer for end-users and management. Provided customer support, training, and administration of Highway Maintenance Management System. Created Inspections Database that reduced user errors and currently used by District 4 Inspectors.

Pro-active team member responsible for maintenance of mainframe applications, including software design, implementation, troubleshooting, and testing in the finance department and the Collateral Tracking System.Key Results: Programmed both batch and on-line programs using COBOL, JCL, Changeman, Easytrieve, and Hogan/IMS Systems to meet internal clients’ specifications.  Handled 24-hour on-call coverage as part of rotating team; quickly and precisely diagnosed and resolved various real-time programming issues including coding and data errors with minimal down time. Designated Year 2000 programmer responsible for analyzing and testing all developer’s programs in department and reprogrammed software, as needed, to ensure Y2K compliancy.