Oversees and manages the WorldCompliance Operational and Data Privacy teams. Responsible for client support, dispute handling, team productivity, and database collection, quality, and maintenance. Ensures that the appropriate operational procedures and services levels are adhered to, monitored and measured.

• Directs the department’s daily operational activities involving database collections and management.• Ensures that the appropriate operational procedures and services levels are developed, followed, and monitored.• Defines goals, improves technologies, and resolves problems in conjunction with assigned business directives.• Manages team to ensure key business objectives and performance/service level objectives are met.

• Responsible for the analysis, consolidation, understanding, and presentation of all types of operations statistical data, information, trends and patterns which will be used as department standards. • Research, analyze, and evaluate data from a variety of sources; auditing the performance of internal systems, customer data, processes and products within the department. • Function as a central point of contact/liaison and resource for operations information to sales, marketing… Show more • Responsible for the analysis, consolidation, understanding, and presentation of all types of operations statistical data, information, trends and patterns which will be used as department standards. • Research, analyze, and evaluate data from a variety of sources; auditing the performance of internal systems, customer data, processes and products within the department. • Function as a central point of contact/liaison and resource for operations information to sales, marketing, segments, strategic planning groups , product development and related groups.• Identifies operations trends, issues/opportunities for future planning and impacts. • Effectively translates data findings into actionable business information and communicates data and relevant findings to appropriate parties. Show less

• Analyzes and defines functional requirements including determination of system impact. • Prepares and supports documentation and specifications for enhancement and development. • Participates with internal functional areas, enhancements, testing, and installation processes. • Evaluates and explores alternative approaches to recommend efficient and cost effective solutions. • Identifies metrics associated with content development to enhance core performance… Show more • Analyzes and defines functional requirements including determination of system impact. • Prepares and supports documentation and specifications for enhancement and development. • Participates with internal functional areas, enhancements, testing, and installation processes. • Evaluates and explores alternative approaches to recommend efficient and cost effective solutions. • Identifies metrics associated with content development to enhance core performance characteristics.• Primary support and point of contact for top-tier clientele. • Provides project coordination. Show less

• Analyze database content for quality assurance purposes • Research and interpret country specific laws and regulations• Review operational metrics • Prepare and execute departmental and overseas projects • Provide support and oversee the activities of international research teams• Handle inquiries from sales and clientele regarding database content, sources, and upcoming initiatives

• Promoted from Teller position to Sales and Service Associate to Assistant Manager• Oversees the general management of the branch• Manages critical operational metrics to minimize risk and losses• Demonstrates proficiency in operations and transaction accuracy• Analyzes branch reports and logs• Effectively identifies and resolves complex operational issues within the branch• Ensures the entire branch staff is trained and follows company policies and procedures•… Show more • Promoted from Teller position to Sales and Service Associate to Assistant Manager• Oversees the general management of the branch• Manages critical operational metrics to minimize risk and losses• Demonstrates proficiency in operations and transaction accuracy• Analyzes branch reports and logs• Effectively identifies and resolves complex operational issues within the branch• Ensures the entire branch staff is trained and follows company policies and procedures• Successfully completed and passed annual branch audit in two branches Show less

• Outbound sales calls to book of existing and lists of perspective clients• Assisted clients with personal and business accounts• Closed on various types of loans• Received several nominations and awards for sales performance

• Consistently exceeded account opening and cross-selling goals• Successfully trained four new tellers• Resolved customer discrepancies and concerns• Managed and ordered inventory of cash and supplies