Strategic thought leader with 10+ years of experience in project management, employee engagement, data analysis, training and effective communication that focuses primarily on devising solutions to complex problems for executive leadership teams to increase overall productivity levels in the Tech Industry.My passion for transformative leadership experiences has enabled me to maximize efficiency and participation in engagement programs to influence targeted KPIs and ROIs. With a track record showing initiative and dependability, I have successfully reviewed and identified key insights for executive team members in order to prevent irreversible problems regarding project executions.Notable Impacts: •Developed a comprehensive training library utilized globally that resulted in a 65% increase to new revenue.•Conducted A/B experimentation that reduced invalid chat contacts by 12%, without doing harm to quantity of incoming chats. •Implemented employee leveling program to distribute workloads based on technical knowledge that reduced attrition rates by 10% annually.•Reduced customer email response SLA’s from 7+ days to 2-5 days.•Effective communicator with an ability to transform high-level content into easily understandable content.•Project Manager for Culture & Engagement for in person/virtual events and contests across the USA.Core Competencies•Creative thinker and problem solver•Detail oriented•Adaptable•Task management•Communicates well both orally and in writing•Relationship builder•Culture promoter•Able to manage change well•Effective troubleshooter•Empathetic•Transformational leader•Positive Stakeholder Relation Builder•Top Performer with multiple awards given
