The SaaS Business Operations Manager is responsible for executing projects and important initiatives in an effort to grow and scale Laserfiche's Software-as-a-Service product line. Responsibilities Include:• Develop and execute programs that help manage and run the software-as-a-service program• Manage program-wide goal setting, reporting processes and ad-hoc projects• Develop strategies to ensure regular communication and updates• Build out and manage Tableau Business Intelligence reports• Partner with Infrastructure and Data Analytics teams to create and manage systems reporting• Partner with internal business units and executives to work on projects that span across business development, legal, finance, systems infrastructure and program-wide strategic planning• Develop and deploy a Natero, a Customer Success software-suite to provide data analytics, customer health alerts and contextual training notifications

Wonderful sales is the Sales & Merchandising organization for Roll Global (www.roll.com), a privately-held $2 billion corporation whose consumer brands include FIJI water, POM Wonderful, Teleflora, Paramount Citrus, Justin Vineyard & Winery and Paramount Farms. Collectively the Sales Operations Team supports the US & Canadian field sales team in managing all sales administration, trade spend, and deduction management for the Produce and Natural channels for POM Wonderful, Wonderful Pistachios & Almonds, and Wonderful Citrus products.• Directly oversee a 12 person team (1 Supervisor, 1 Analyst, 6 Coordinators, 3 Processors)• Improve operational systems through the development and maintenance of the infrastructure of trade management systems (Demantra) documentation and enhancements.• Manage cost reduction initiatives involving trade spend, deductions management, pricing discrepancies, and forecast accuracy.• Cross functional business process improvements to Trade Marketing, Finance, and Production through successful ongoing collaboration with various senior business unit stakeholders.• Work closely with Senior Executives on the Trade Planning working committee to improve the annual planning process and develop meaningful and actionable KPIs.• Create a culture of analysis that drives actionable next steps and thought provoking change.• Work in collaboration with senior leadership teams on continuous improvement methodologies, direction and focus in best practice, lean work modules.

• Directly oversee a 9 person team (1 Analyst, 6 Coordinators, 2 Processors)• Develop comprehensive, tactical SOPs for interdepartmental policies and procedures that span across multiple business units.• Create and maintain new hire and ongoing training material and process maps for operations team.• Develop and maintain a comprehensive central repository of customer-specific contact information, distribution model, policies and procedures, and contracts.• Identify, measure, and coach to critical core competencies and essential performance metrics.• Help streamline processes through design of standardized templates and audit reporting.

• Directly oversee a 7 person team of Sales Coordinators.• Supervisory responsibilities include hire, retain, train, coach, guide, develop direct reports and manage day to day activities of operations team.• Establish operations metrics and reporting.• Development and implementation of best practices across multiple business units.• Organization and assistance on various other sales administrative tasks and trade spend management such as new item/customer setup, product spec/pricing information, promotional deal set up internal/external systems, deduction resolution, and pricing discrepancies.

Buy.com is an e-commerce site with over 15 million products in 25 different product categories. I work with major accounts and their interactive advertising agencies to customize digital, mobile and social media campaigns on all of Buy.com's platforms.

Online Advertising Sales for InternetBrands.com• B2B, Ad Agency, and Web 2.0 new business development and account management responsibilities including: prospecting, cold calls, identifying client goals & budget analysis, presentation creation and delivery, RFP submission, contract generation and negotiation, creative development, campaign management, and traffic analysis. • Acknowledged by management as the highest sales revenue generator while maintaining the highest client retention and winback rate on over 7 websites. • Create customized and rich media display advertising strategies to meet client objectives. Implement strategies and manage direction throughout creative process, with continuous research within market.• Analyze and optimize digital advertising campaign performance (AdvertPro & DoubleClick). • Manage client relationships, help clients understand and maximize the value of their advertising and keep clients informed on cutting edge tactics. Consult on website development and optimization, current media mix, integrate online and offline campaigns• Work closely with Tech and SEO team to increase user experience, maximize exposure of current display advertising placements, implement new advertising options and features. Assist with various QA projects for newly implemented features/function, and SEO projects required for optimal search engine placement.• Train/Mentor new staff including supervision of internal account management teams in implementation of campaigns, and management of daily performance of campaigns and forecast and budget campaigns accurately.• Various revenue generating accomplishments for the company. • Initiated and accomplished the development of full media kits for entire division (30+ websites). Created training manual, sales process, and CRM migrations to include ACT, SalesForce, and Siebel.

• Develop and grow customer base.• Maintain current product knowledge of offered automotive software programs, credit report and finance programs, and website development• Make telephone sales calls and conduct phone trainings with the principals at automotive dealerships through gotoassist program.• Strategize with teammates to accomplish weekly business growth goals.

www.CarsDirect.comPrimary Duties:• Responsible for the coordination of day to day sales operations including establishing sales and productivity goals and developing market strategies including pricing, inventory, and dealer partnerships.• Monitor web traffic, sales reporting, staff evaluation, and customer relations.• Directly manage, train and mentor team consisting of 10-15 employees while supervising up to 50 sales personnel. In charge of staffing: hiring, firing, & performance management.• Develop and maintain solid and profitable relationships with dealership management and loan officers at influential banking institutions.• Review credit reports and negotiate finance approvals with multiple lenders for consumer loan approvals while maintaining exceptional working relationships to ensure priority on credit decisions.• Consistently awarded the MVP among peers