Melissa Ruby Grover Email & Phone Number

Concord, California, United States

• Oversee Center operational functions, to include CAM and Owners budgeting/expense control, service contractor management (i.e. security, housekeeping, pest control, vertical transportation and landscaping) and other assigned duties with the focus of exceeding customer expectations • Manages the Center’s 10-year plan and recommends additions and changes as conditions of the Center dictate • Relationship Management: Builds and maintains positive working relationships with all local and/or city/county building and emergency services officials, Center staff, tenants, vendors, TTC (The Taubman Company) personnel • Expense Management: Direct responsibility of annual operations budget of 2.5M• Contract management: Direct responsibility for the management of key property service contracts. Ensure all assigned contractors remain fully compliant • Project Management: Lead efforts for the development and execution of property specific special projects • Property Management: Maintain a safe secure 3.3M sq ft property and participate in manager on duty rotation

• Assist Head Coach in every part of the program: recruiting, scheduling, managing travel, managing budget, monitoring student athlete’s academic progress, and overseeing discipline, conduct, and the overall image of the student athlete• Assist Head Coach in the planning and execution of conditioning, practice, and overall player development• Aid in the total development and welfare of each player-academically, athletically, spiritually, morally, and socially to contribute to the success of each student athlete beyond basketball

Vallejo, Ca

• Responsible for developing, executing, and managing housing operations for a 1,000+ bed campus, as well as, multiple satellite facilities• Recruit, hire, train, supervise, and evaluate 15 staff members• Assists with developing, implementing, and evaluating department strategic plans• Works with Public Safety Officers, Counseling Center staff, and Residence Life to respond to crises in accordance with departmental and institutional emergency procedures • Assumes “on-call” responsibility for all facilities and responds to emergency type situations as needed with relation to building/facilities issues• Responsible for project management of all Enterprise Services capital improvement projects

Vallejo, Ca

• Recruit, hire, train, and supervise 5 Resident Assistants and 8-10 Summer Student Assistant Staff over the conference season.• Coordinate daily operations of 3 housing facilities, including collaborating with maintenance and custodial teams to maintain high quality accommodations for students and clients.• Establish goals and policies within the residence halls to ensure an inviting, safe, and secure living environment.• Manage and maintain student employment files, conference files, and billing records.• Reconcile occupancy, student billing, and programming budgets with campus accounting office.

California Maritime Academy

• Assisted the Division Commanding Officer in managing a division of eighty cadets, the hiring and firing process of section and squad leaders, the training of section and squad leaders, and any other duties as assigned.• Supervised three section leaders and six squad leaders to ensure that they did their job, which was to inspect uniforms, take attendance, and document people for these matters.• Created and revised the watch bill for the division, taking all conflicts into consideration, and ensuring that cadets show up for watch.• Sat on the Conduct Review Board and assisted in the disciplinary action decision making process for the entire student body.

California Maritime Academy

• Assisted in the hiring and firing process of the eight event coordinators who worked under me.• Trained, managed and supervised two teams of four event coordinators, who planned events and programs, on and off campus, for the entire student body.• Maintained a budget of $75,000, paperwork, and all financial records of activities within my department.• Worked closely with the Executive Director of AS, Risk Management, Facilities, and Food Services in case they were needed to help with our events.• Planned and organized the annual Changeover Ball, which is a dinner and dance for the entire student body, with an average attendance of 600 people.• Found a venue, hired a caterer, bar, photographer, security, DJ and handled all logistics associated with this event, while maintaining a budget of $40,000.

California Maritime Academy

• Worked with and oversaw a community of 150+ first year students.• Held floor meetings and conducted room inspections throughout the school year.• Managed the residence halls, which included community building and enforcing policies.• Provided social and educational programs for the students, which included providing alcohol education, sex and health education, career education, and interpersonal skills, while maintaining my budget for these programs.• Acted as a mentor and role model to my residents.

Long Beach, Ca

• Shadowed and assisted the Chief of the Marine Facilities Division during her daily duties.• Attended meetings and conferences with multiple companies and organizations within the maritime industry.• Worked in the engineering department, planning department, and ballast water department, and learned what they do, and helped them with various projects.• Assisted in the revisions of the California State Lands policies.• Worked in the field office, which included going to the ports and inspecting terminals and vessels, to make sure they were not in violation of any codes or regulations set forth by the California State Lands.• Observed and learned about the operations of vessels loading and unloading cargo while in port.

Tiburon, Ca

• Led Segway tours around the island, while sharing history and information about the island.• Trained people before taking them on tours, and ensured their safety throughout the tour, while maintaining the schedule.• Worked in the bike shed, rented out bikes and sold island tour tickets.• Provided customer service and maintained the cash drawer.• Assisted in the kitchen with food preparation and service.

Santa Rosa, Ca

• Made deliveries safely and on time, while dealing directly with our customers.• Worked in the warehouse, including taking inventory, logistics and manual labor.• Provided customer service, answered telephones, and sold parts through our supply automated program.

Santa Rosa, Ca

• Dispatched all the buses that ran daily, every hour, between Sonoma County and SFO and OAK airports.• Boarded every bus, collected fares and tickets from anywhere between 1-57 people, while maintaining the schedule.• Provided customer service and handled multiple telephone lines at a time.• Set up rides and/or taxis for customers coming home from the airport.• Managed the office and worked directly with the customers.

Master’S Degree, Master Of Science In Transportation And Engineering Management

Area of concentration: Humanitarian Disaster Relief & Crisis Management. Project Leadership: Be able to create and lead a project team.

Bachelor’S Degree, Global Studies And Maritime Affairs

• Graduated Magna Cum Laude • Exemplary Leader Award 2015 • Jerry Aspland ASCMA Leadership Award

Liberal Arts

Activities and Societies: • Women’s Soccer • Women’s Softball