Melissa Roche Email & Phone Number

Chicago, Illinois, United States

In this role, I manage the Travel Support Team, as we work behind the scenes to provide administrative support to help our travel advisors to be more efficient and close more sales. Additionally, I triage and assign travel leads to the appropriate advisor, keep records in our CRM up to date and accurate, and liaise with other departments such as membership & accounting to follow up on files and ensure timely file conversion and complete records.

Return to the travel industry in a post pandemic environment. Applying a high level ofattention to detail to coordinate and book all necessary travel arrangements for members quickly andaccurately and maintain fastidious records in our CRM. Providing excellent customer service to anunprecedented increase in client demand while navigating country level entry requirements, staffingshortages and airline issues in a dynamic environment for high net worth individuals.

Oak Brook, Illinois, United States

In this role I gather and analyze documents relating to purchase and refinance mortgage transactions to ensure compliance with internal and end lender guidelines. I use my attention to detail and ability to multitask to scrutinize a range of documents for accuracy and handle multiple files at a time to keep peak productivity and meet the demands with fast paced industry as demanded by the low mortgage rates at the time.

Chicago

Make and maintain hotel, ground, and ship reservations for group departures of up to 250 guests for multiple departures to destinations such as China, Costa Rica & Panama, The Netherlands, and Poland. Organized and got Operations Department cloud based during the early days of COVID-19 before the company had a plan in place.

Assist guests in choosing craft beer selections from 350+ bottles & cans and 50 tap beerselections while providing excellent customer service and maintaining business operations.Responsibilities also include administrative tasks such as programming the point of sale system andimplementing new menu rollout.

Downers Grove, Il

I create custom Tailor Made itineraries from individuals and small groups traveling to Africa and the Middle East at the Luxury level. I also developed training materials while in training to assist other new hire in qualifying guests for future travel.

Westmont, Il

Book and manage travel for luxury clientele who are Andrew Harper Members. This includes booking hotels, tours, flights, as well as consulting on Fully Individualized Travel and building customized Itineraries with destination expertise for Africa, Asia, India, the Middle East, South and Central America, the South Pacific, and Morocco, Spain and Portugal. Streamlined and automated Guest Arrival Notifications and assisted in training new agents.

Westmont, Il

Providing support to Travel Advisers by invoicing client trips, responding to client requests for additional information on the Andrew Harper Travel company, linking clients with Travel Advisers in the client's desired area of travel, acting as a liaison between client and concierges at various luxury hotels and resorts around the world.

Woodridge Il, 60517

Service department leader with responsibilities ranging from customer service to scheduling, discipline, staff reviews and training for a department of 65. Also acting as a point person on the floor, operated private events, maintaining facility operations and leading the implementation of two new point of sale systems, including writing a user manual, training management and staff, and implementing new menus and procedures for day to day operations as necessary.

Service department leader with responsibilities ranging from customer service to scheduling,discipline, staff reviews and training for a department of 65. Also acting as a point person on the floor,operating private events, maintaining facility operations and leading the implementation of two newpoint of sale systems, including writing a user manual, training management and staff.

Aurora, Il

Managing day to day operations for a large pharmaceutical client. Expertise including inventory management and predicting trends, managing relationships across multiple brands and Customer Relationship Managers, managing logistic for everything from individual orders to large scale drop shipments, as well as maintaining the client website, creating and providing reports to client, and cultivating positive relationships with client representatives and vendors.

Ba, Political Science, International Studies

I received a double major in international studies and political science. I spent a year off campus studying international relations.

International Law And Organizations

Activities and Societies: Intern, Project Meridian FoundationParticipated in this domestic study program which deepened my knowledge.

French Politics And Language

Studying international diplomacy focusing in the EU, France in particular, and their respective places in the international community..

Political Science/ Humanities

Activities and Societies: Cooking Class, Volunteered at Archelon Sea Turtle Rescue Center, Traveled extensively around the country as well.