Melissa Roche

Melissa Roche Email and Phone Number

Administrator - Project Manager - Travel Support @ Andrew Harper
chicago, illinois, united states
Melissa Roche's Location
Woodridge, Illinois, United States, United States
Melissa Roche's Contact Details

Melissa Roche personal email

About Melissa Roche

Luxury travel is my passion and expertise. As a Senior Travel Advisor at Andrew Harper, I have over five years of experience in providing personalized and high-quality service to high net worth clients, who trust me to handle their complex and diverse travel needs. I excel in a fast-paced and dynamic environment, where I use my skills in research, communication, and problem-solving to book and coordinate all the necessary travel arrangements, from flights and hotels to visas and insurance, quickly and accurately. I also keep track of the latest travel trends, regulations, and opportunities, and maintain fastidious records in our CRM system. My goal is to deliver memorable and hassle-free travel experiences to our members, while exceeding their expectations and building long-term relationships.

Melissa Roche's Current Company Details
Andrew Harper

Andrew Harper

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Administrator - Project Manager - Travel Support
chicago, illinois, united states
Website:
andrewharper.com
Employees:
71
Melissa Roche Work Experience Details
  • Andrew Harper
    Travel Support Supervisor
    Andrew Harper Feb 2024 - Present
    Chicago, Illinois, United States
    In this role, I manage the Travel Support Team, as we work behind the scenes to provide administrative support to help our travel advisors to be more efficient and close more sales. Additionally, I triage and assign travel leads to the appropriate advisor, keep records in our CRM up to date and accurate, and liaise with other departments such as membership & accounting to follow up on files and ensure timely file conversion and complete records.
  • Andrew Harper
    Senior Travel Advisor
    Andrew Harper Dec 2021 - Feb 2024
    Return to the travel industry in a post pandemic environment. Applying a high level ofattention to detail to coordinate and book all necessary travel arrangements for members quickly andaccurately and maintain fastidious records in our CRM. Providing excellent customer service to anunprecedented increase in client demand while navigating country level entry requirements, staffingshortages and airline issues in a dynamic environment for high net worth individuals.
  • The Federal Savings Bank
    Mortgage Analyst
    The Federal Savings Bank Jan 2021 - Dec 2021
    Oak Brook, Illinois, United States
    In this role I gather and analyze documents relating to purchase and refinance mortgage transactions to ensure compliance with internal and end lender guidelines. I use my attention to detail and ability to multitask to scrutinize a range of documents for accuracy and handle multiple files at a time to keep peak productivity and meet the demands with fast paced industry as demanded by the low mortgage rates at the time.
  • Gohagan & Company
    Operations Program Manager
    Gohagan & Company Feb 2020 - Apr 2020
    Chicago
    Make and maintain hotel, ground, and ship reservations for group departures of up to 250 guests for multiple departures to destinations such as China, Costa Rica & Panama, The Netherlands, and Poland. Organized and got Operations Department cloud based during the early days of COVID-19 before the company had a plan in place.
  • The Beer Market, Bolingbrook
    Manager/Server/Bartender
    The Beer Market, Bolingbrook Apr 2018 - Mar 2020
    Assist guests in choosing craft beer selections from 350+ bottles & cans and 50 tap beerselections while providing excellent customer service and maintaining business operations.Responsibilities also include administrative tasks such as programming the point of sale system andimplementing new menu rollout.
  • Abercrombie & Kent
    Travel Consultant
    Abercrombie & Kent Apr 2018 - Oct 2018
    Downers Grove, Il
    I create custom Tailor Made itineraries from individuals and small groups traveling to Africa and the Middle East at the Luxury level. I also developed training materials while in training to assist other new hire in qualifying guests for future travel.
  • Andrew Harper
    Travel Advisor
    Andrew Harper Jul 2016 - Mar 2018
    Westmont, Il
    Book and manage travel for luxury clientele who are Andrew Harper Members. This includes booking hotels, tours, flights, as well as consulting on Fully Individualized Travel and building customized Itineraries with destination expertise for Africa, Asia, India, the Middle East, South and Central America, the South Pacific, and Morocco, Spain and Portugal. Streamlined and automated Guest Arrival Notifications and assisted in training new agents.
  • Andrew Harper
    Operations Coordinator
    Andrew Harper Apr 2016 - Jul 2016
    Westmont, Il
    Providing support to Travel Advisers by invoicing client trips, responding to client requests for additional information on the Andrew Harper Travel company, linking clients with Travel Advisers in the client's desired area of travel, acting as a liaison between client and concierges at various luxury hotels and resorts around the world.
  • Hollywood Blvd/Palms Cinema Bar And Eatery
    Service Supervisor
    Hollywood Blvd/Palms Cinema Bar And Eatery May 2010 - Mar 2018
    Woodridge Il, 60517
    Service department leader with responsibilities ranging from customer service to scheduling, discipline, staff reviews and training for a department of 65. Also acting as a point person on the floor, operated private events, maintaining facility operations and leading the implementation of two new point of sale systems, including writing a user manual, training management and staff, and implementing new menus and procedures for day to day operations as necessary.
  • Hollywood Blvd & Palms Cinemas
    Service Supervisor/ Mit
    Hollywood Blvd & Palms Cinemas May 2010 - Mar 2018
    Service department leader with responsibilities ranging from customer service to scheduling,discipline, staff reviews and training for a department of 65. Also acting as a point person on the floor,operating private events, maintaining facility operations and leading the implementation of two newpoint of sale systems, including writing a user manual, training management and staff.
  • Financial Graphic Service Inc
    Account Manager
    Financial Graphic Service Inc Nov 2014 - Apr 2016
    Aurora, Il
    Managing day to day operations for a large pharmaceutical client. Expertise including inventory management and predicting trends, managing relationships across multiple brands and Customer Relationship Managers, managing logistic for everything from individual orders to large scale drop shipments, as well as maintaining the client website, creating and providing reports to client, and cultivating positive relationships with client representatives and vendors.

Melissa Roche Skills

Travel Community Outreach Research Nonprofits Human Rights Public Relations International Human Rights Non Profits Leadership Volunteer Management Event Planning Conversational In French Travel Management Travel Planning Travel Arrangements Online Travel Adventure Travel

Melissa Roche Education Details

Frequently Asked Questions about Melissa Roche

What company does Melissa Roche work for?

Melissa Roche works for Andrew Harper

What is Melissa Roche's role at the current company?

Melissa Roche's current role is Administrator - Project Manager - Travel Support.

What is Melissa Roche's email address?

Melissa Roche's email address is mr****@****ail.com

What schools did Melissa Roche attend?

Melissa Roche attended Illinois Wesleyan University, American University, American School Of International Relations And Diplomacy, College Year In Athens.

What are some of Melissa Roche's interests?

Melissa Roche has interest in Social Services, Children, Human Rights, Economic Empowerment, International Human Rights, Civil Rights And Social Action, Health, Environment, Education, Scuba Diving.

What skills is Melissa Roche known for?

Melissa Roche has skills like Travel, Community Outreach, Research, Nonprofits, Human Rights, Public Relations, International Human Rights, Non Profits, Leadership, Volunteer Management, Event Planning, Conversational In French.

Who are Melissa Roche's colleagues?

Melissa Roche's colleagues are Deborah Ingram, Patti Emrikson, Marlene Davidson, Marianne Gura, Susan Blechschmidt, Teresa Lach, Amanda Mallard.

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